Scheduling and Special Benefits Administrator at Capita Health Assessment Advisory Service

Farnworth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

24900.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal skills, Organisational skills, Verbal communication, Written communication, Vocabulary, Grammar, Telephone skills, Computer literacy, Empathy, Ownership, Administrative experience, Organisational experience, Deadline management, Microsoft Word, Microsoft Excel, Microsoft Powerpoint

Industry

IT Services and IT Consulting

Description

As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including: Speaking to claimants on inbound and outbound calls, scheduling telephone and face to face appointments. Liaising with local and regional MCA offices and HCP staff. This is a hybrid role based in Northern Ireland. You will be required to attend training in the Belfast office. Working hours - Monday - Friday 8:30am - 5pm Job title: Scheduling and Special Benefits Administrator Job Description: What you'll be doing Speaking to claimants on inbound and outbound calls Scheduling Telephone and Face-to-face assessments Facilitating cancellations Liaising with MCAs Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To accurately capture data and enter it on to the relevant systems What we're looking for Excellent interpersonal and organisational skills Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar Telephone and computer literate. Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence Previous demonstrable experience in an administrative and organisational role, preferably in an office environment Experience of dealing with multiple business department Experience of working to tight deadlines Competent in using Microsoft suites to include Word, Excel, Powerpoint, Outlook etc About WCA The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita What’s in it for you? Annual salary of £24,900 25 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Access to the Headspace app for you and up to 5 family or friends. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always🧑‍💻 Fearless innovation✅ Achieve together💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: Belfast , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

The administrator will handle scheduling tasks, including speaking with claimants via inbound/outbound calls and arranging face-to-face or telephone appointments. Key duties also involve liaising with various offices and staff, managing cancellations, and ensuring excellent customer service by resolving complaints.