ABOUT US

We are seeking a Scheduling Assistant to join our Operations Team. This is a fast-paced role, where you will be required to think on your feet. The ideal candidate will be highly organised, possess excellent communication skills, and have a strong administrative background.
Redjacket Specialist Care is a modern, innovative, family-run Mental Health Company that provides support of an emotional & psychological nature to vulnerable adults & children. From Employee Mental Health welfare programs to our “informally professional” working atmosphere, you will gain all the skills, knowledge & experience to thrive within this sector as a part of our Operations team.

• Develop, manage, and adjust staff schedules to ensure appropriate coverage for all client care needs
• Coordinate schedules with sensitivity to client complexity, staff availability, and regional logistics
• Ensure staff assignments align with their training, experience, and competency for complex care clients (e.g., autism, dual diagnoses, trauma-informed support)
• Monitor and ensure compliance with mandatory training requirements; flag and address expired or incomplete training
• Providing administrative support to the Operations Team including day-to-day changes (sickness, cover etc.)
• Inputting information onto scheduling and care softwares
• Managing Operations email account and triage
• Inducting and training new staff on software and operational procedures
• General correspondence with staff, clients and associates
• Liaising with other departments and maintaining positive relationships with all staff members