WE ARE SEEKING:

We’re seeking a qualified bilingual scheduling coordinator who will be responsible to liaise between customer service and the Installation team. The candidate will ensure that the installers are utilized effectively to service customers in a timely manner to either have lifts installed or repaired as required.

WHO WE ARE:

Acorn is a fun and friendly environment where your work here matters. We pride ourselves in the care we give to support all of our customer’s needs!
Acorn Stairlifts Canada Inc., has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize Hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

QUALIFICATIONS

• A secondary diploma and related experience
• 2+ years’ experience scheduling or booking appointments
• 2+ years of mapping experience
• Strong interpersonal skills
• Proficiency in Microsoft Office, Google Chrome and Windows
• Excellent verbal and written communication skills
• Bilingual (French) is an asset

• Planning daily travel routes for technicians based on drive times, service times, client availability, and inventory levels for British Columbia and surrounding area’s
• Calling clients to schedule appointments for work needing to be completed
• Assist the tech support team with scheduling of service calls
• Communicate via phone and email with clients and internal departments
• Update the installation schedule within the company’s internal system
• Track installers on GPS to ensure a timely arrival time to customer homes
• Check emails and prepare sales paperwork for installation
• Print drawings form CAD and add them to our customer files
• Ensure that all documents are signed and uploaded properly (Payment Plan, Quote Sheet, Funding paperwork, and pictures of installations)
• Ensure daily coordination with sales admin to ensure that all paper work is signed and received
• Update the sales team with customer files on hold for a duration of time without a deposit and all cancelled sales
• Communicate bookings of hotels/flights and other travel with the installations supervisor as required
• Tracks shipments of special orders coming from the UK/Burlington office for installation
• Track the arrival of stock shipments to each installer ensuring it matches the installation dates provided to the customers, re-schedule with customer as required
• Other duties as assigned/required