The Scheduling Coordinator role is in the home healthcare industry overseeing the scheduling of caregivers and ensuring compliance with agency and state regulations. This role fosters a high level of patient satisfaction, customer service and complaint resolutions.

Responsibilities:

• Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs
• Collaborate with the client and their families to schedule replacement caregivers as needed
• Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments
• Play a crucial role in quality improvement initiatives to enhance service delivery
• Maintain open communication with clients and their families to address any scheduling concerns or changes
• Collaborate with the clinical team to ensure care plans are aligned with client requirements
• Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary
• Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department
• Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made
• Monitor adherence to company policies and procedures

Requirements

• Excellent in customer service, problem solving and multitasking
• Demonstrated experience in scheduling, able to create and manage complex schedules with multiple variables.
• Expertise in multi-task scheduling, able to balance staff needs with operational requirements.
• Strong background in administration, capable of managing various tasks and responsibilities concurrently.
• Proficient in Microsoft Office.

Job Type: Full-time
Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In perso

• Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs
• Collaborate with the client and their families to schedule replacement caregivers as needed
• Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments
• Play a crucial role in quality improvement initiatives to enhance service delivery
• Maintain open communication with clients and their families to address any scheduling concerns or changes
• Collaborate with the clinical team to ensure care plans are aligned with client requirements
• Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary
• Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department
• Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made
• Monitor adherence to company policies and procedure