JOB SUMMARY:

Under the general supervision of the General Manager/Owner, is responsible for accurately scheduling of qualified caregivers based on all new and current clients.

QUALIFICATIONS:

High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred
Requires proficiency in word processing and computer skills (Office, Excel, Power Point, Clear Care).
Must possess above average human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Excellent telephone etiquette and communication skills are necessary.

• Schedules shifts and hours by matching caregiver qualifications and availability to clients needs.
• Communicates new assignments and/or schedule changes to caregivers and clients. Must be able to build relationships with the caregiver staff.
• Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
• On-call is required as the scheduling can run around the clock. There may be occasional calls, texts, or emails requiring attention after hours or on weekends. Participates in client case conferences as requested by immediate supervisor.
• Must assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
• Computes wages and records data for use in payroll processing and competitive rate studies.
• Works with Care Coordinator to assist in resolution of caregiver issues, which include supervisory visits and documentation.
  This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.