SCHEDULING COORDINATOR

Permanent Full Time 1.0FTE (37.5 hours/week)
Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery
of Primary Care programming for EOPCN’s centralized clinical services. The Scheduling Coordinator
uses strong customer service skills and clerical processes as a member of the clinical support team,
in the delivery of excellent quality care to meet the needs of the patient/client.

QUALIFICATIONS:

• Graduate of an approved Medical Office Assistant program preferred.
• Basic medical terminology.
• Telephone etiquette and customer service skills.
• Strong communication skills both verbal and written.
• Detail-oriented and quality-focused.
• Proficiency in Microsoft Office and other computer applications.
• Highly organized with the ability to prioritize.
• Electronic Medical Record experience, with a preference for knowledge of Accuro.
• A minimum of one-year scheduling/reception experience in a medical office setting is

required.

• CPR is an asset.
• Customer Service Skills training is an asset.
• Nonviolent Crisis Intervention Training is an asset.
• Successful applicants will require a clear Police Information Check with Vulnerable Sector

check.

• Review service referral request and contact patients to book appointments according to

patient need, urgency, and established referral pathways.

• Ensure patients are provided with booking information and educational materials required

for initial appointments, follow ups and scheduled workshops.

• Communicates with specialists, primary care physicians and multidisciplinary team members

on status of appointments.

• Greet patients as they arrive and indicate arrival in scheduling calendar or EMR,

confirming/updating patient demographics as needed.

• Chart relevant data into the patient’s EMR record.
• Answers questions about EOPCN programs and services.
• Adheres to workplace health and safety policies and procedures.
• Maintains privacy and confidentiality of patient demographics and health information

according to legislation (Health Information Act) and EOPCN policies.

• Attends clinical team meetings.
• Provides regular updates to clinical leadership and health care providers on wait times,

demand for in person and evening appointments and appointment capacity.

• Participates in quality improvement activities.
• Participates in the orientation of new employees.