Scheduling Coordinator at iCare Health Options (Medegy)

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

17.75

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Patient Coordination, Customer Orientation, Professionalism, Interpersonal Skills, Empathy, Detail-Oriented, Organization, Verbal Communication, Written Communication, Bilingual English Spanish, Call Center Operations, Confidentiality

Industry

Insurance

Description

Description Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice. Essential Functions Receive inbound patient calls in a high-volume call center environment Schedule patient with the appropriate provider based on need/issue Utilize various systems to determine appointment availability and schedule the appropriate appointment Collect all relevant patient demographic information, including insurance coverage, patient medical history, etc Educate patients on the referral process and arrange for any diagnostic testing Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care Maintain patient confidentiality and the privacy of health information Other duties and responsibilities as assigned by management Requirements Job Specifications Typically has the following skills or abilities: 2 years of experience in healthcare or a related field Strong customer orientation and servicing skills Consistently displays professionalism and a positive rapport with fellow employees Demonstrated initiative in accomplishing goals Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously Detail-oriented and well-organized Excellent verbal and written communication skills Ability to work with a variety of system applications Bilingual English and Spanish required Preferred Skills Experience with NextGen VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Responsibilities

The coordinator is responsible for professionally scheduling patients for ophthalmology and optometry services using established guidelines in a high-volume call center. Essential duties include receiving calls, scheduling appointments with the appropriate provider, collecting patient demographics and insurance information, and educating patients on referrals and testing.