Scheduling Coordinator at iCare Health Solutions

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

17.75

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Customer Service, Bilingual English and Spanish, Medical History Collection, Insurance Verification, Interpersonal Communication, Multi-tasking, Detail Oriented, NextGen, Patient Confidentiality, Call Center Operations, Healthcare Administration

Industry

Hospitals and Health Care

Description

Description Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice. Essential Functions Receive inbound patient calls in a high-volume call center environment. Schedule patient with the appropriate provider based on need/issue. Utilize various systems to determine appointment availability and schedule the appropriate appointment. Collect all relevant patient demographic information including insurance coverage, patient medical history, etc. Educate patients on referral process and arrange for any diagnostic testing. Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care. Maintain patient confidentiality and the privacy of health information. Other duties and responsibilities as assigned by management. Requirements Job Specifications Typically has the following skills or abilities: 2 years of experience in healthcare or a related field Strong customer orientation and servicing skills Consistently displays professionalism and positive rapport with fellow employees Demonstrated initiative in accomplishing goals Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously Detail-oriented and well-organized Excellent verbal and written communication skills Ability to work with a variety of system applications Bilingual English and Spanish required Preferred Skills Experience with NextGen Working Conditions The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Responsibilities

Coordinate and schedule patient appointments for ophthalmology and optometry practices in a high-volume call center environment. Collect patient demographics and insurance information while educating patients on referral processes and treatment protocols.