Scheduling Coordinator at Metro Fire + Security

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Multi-tasking, Communication Skills, Organizational Skills, Interpersonal Skills, Data Entry, Microsoft Office Suite, Customer Service, Logistics Management, Profit Zoom, Spanish Bilingual

Industry

Public Safety

Description

Description Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture with room to grow. The coordinator is Metro Fire’s first point of contact for non-emergency calls. The coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, has strong organizational skills, strong interpersonal skills and can work well with minimal oversite. Responsibilities Answer non-emergency calls and document important information through company software Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.) Phone and email support for our technicians for any problems in the field w/ IVR, site contacts, NTE increases, reschedules, problems w/ clearing tickets from their boards Enter data into company system and maintain logs, records of calls, activities, and other required information Build out customer contracts and ensure all services required are included in contract Ensure all re-occurring services are completed within the month that they’re due Assist with creating a month end schedule and hit month end goals Set up new customers in software (Profit Zoom) Verify all dispatched service tickets and inspection reports are completed, then uploaded to system Operate and manage a multi-line telephone console system Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner Follow-up with customers on services needing to be completed semi-annually and annually Perform other related duties as assigned or required by the role Requirements High school diploma/ GED 1+ year prior, relevant work experience, specifically with dispatching Able to work Monday - Friday, between the hours of 8:00 AM – 5:00 PM, depending on the needs of the department Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc. Able to multi-task and prioritize work according to urgency Able to work well under pressure High precision/detail-oriented Excellent communication and interpersonal skills Fast typing with experience in data entry Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job Preferred Knowledge of fire systems and tools Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity Bilingual – ability to speak Spanish Benefits Medical Dental Vision Paid Time Off Paid Holidays 401(k) matching

Responsibilities

The coordinator serves as the first point of contact for non-emergency calls, managing technician schedules and monitoring routes. They are responsible for documenting service requests, coordinating logistics, and ensuring customer contracts are fulfilled.