Scheduling Coordinator at PT Solutions

, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

23.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Word, Excel, Communication, Relationship Building, Prioritization, Fast-Paced Environment, Verbal Instructions, Written Instructions, Basic Math Calculations, Medical Terminology, Telephone Procedure, Attention to Detail, Effective Working Relationships, EPIC

Industry

Hospitals and Health Care

Description

This role is responsible for ensuring that all appointment calls are answered promptly and handled with courtesy and professionalism. Additionally, it involves managing patient registrations with attention to detail, ensuring that all information is accurately recorded and processed in a timely manner. The individual in this role must maintain effective communication with patients, schedule appointments efficiently, and address any patient inquiries or concerns. The role also requires collaborating with other PT Solutions staff to ensure smooth operations and contribute to a positive patient experience. Essential Functions Exudes positive, helpful attitude to patients, personnel and clinicians. Handles phone queues throughout the day to ensure optimal coverage. Maintains the strictest confidentiality in all aspects of work, including patient and personnel. Responsible for answering incoming calls from healthcare providers and patients promptly, while ensuring a high level of professionalism and phone etiquette. Uses appropriate judgment and decision-making in the appointment process. Other duties to assist other employees in the execution of their duties in order to ensure no disruption in service or patient flow Required Skills & Abilities Proficiency in Microsoft Word, Excel, Window-based applications. Excellent communication and relationship-building skills. Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload. Must be able to work successfully in a fast-paced environment. Ability to understand and follow verbal and written instructions; read and comprehend written materials. Ability to work independently, prioritize tasks and to work under pressure and deadlines. Ability to communicate with patients, medical facilities’ personnel and testing centers’ personnel. Ability to be flexible, capable of learning new methods and procedures and willing to help at other satellite offices if needed for staffing. Ability to perform basic math calculations. Knowledge of medical terminology. Skill in telephone procedure. Skill in paying attention to detail. Skill in establishing and maintaining effective working relationships with staff, patients and public. Expierence with EPIC Required Credentials High school graduate or GED. Two years of college preferred. 1 year experience in call center/medical setting involved with in -bound calls, scheduling and patient flow. Pay Range $20 - $23 hourly Monthly bonus incentive Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Responsibilities

The Scheduling Coordinator is responsible for managing appointment calls and patient registrations with professionalism and attention to detail. This role also involves effective communication with patients and collaboration with staff to ensure smooth operations.