Mercedes-Benz of Austin is hiring for a Service Scheduling Coordinator. The Service Scheduling Coordinator at our dealership is the voice of our store, the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.
Our ideal Service Scheduling Coordinator would be continuously positive, multi-tasking, speaks well and clear with guests over the phone and a team player. This person needs the ability to adapt to changes in duties and pace in an instant!
Guests of the dealership are the Service Scheduling Coordinator number one priority. They need to be able to relay that to each guest with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job!
Candidates must have a friendly, outgoing disposition and be very organized.
We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

QUALIFICATIONS:

• Dynamic positivity - Just have a great attitude!
• Genuine desire to make people happy and deliver to their expectations (guests and peers alike).
• Major respect for rules and processes - Everything we do has a process and a priority level
• Enjoyment of an active, dynamic environment and able multi-task while prioritizing workload
• Tendency to naturally infuse positive “voice” or character into written or spoken communications
• Natural ability to flourish in an ever-changing environment.
• Receptiveness to coaching stemming from a yearning for self-improvement.
• Professional appearance and demeanor at all times
• Punctuality in reporting to work
• A team-player mentality!
• Expert multi-tasker
• Must have held a valid driver’s license for at least 1 year
• Must be at least 18 years of age to be considered

HARD SKILLS:

• Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
• Moderate understanding of utilizing multiple browsers and systems
• Must be able to type at 45+ WPM
• Polished, professional, and positive phone and email communication skills a must
• Experience in an environment of moderate pressure, and capable of making conscientious decisions
• Prior experience at a dealership or within the automotive retail or service industry is a plus

• Receive incoming calls to the Service departments, coordinates all service appointments
• Handles and de-escalates guests’ service and roadside-related concerns
• Refers to service history, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Handles telephone inquiries regarding upcoming appointments and work-in process.
• Maintains high guest satisfaction standards per dealership policy
• Advises guests about necessary service for routine maintenance based on mileage and history
• Maintaining awareness of monthly service-related promotions
• Reviewing and coordinating of online appointments for accuracy
• Minimum of 1-2-year commitment before opportunity for Service Advisor consideration