ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

We are looking for a Scheduling Coordinator to join our friendly and dedicated national Aged Care Scheduling Team. This is a full-time position located in Riverview, Queensland, 4303.

• Join one of the most loved charities in Australia
• Full Time - Permanent
• Generous NFP salary packaging benefits
• Supportive professional team environment

We are looking for a Scheduling Coordinator to join our friendly and dedicated national Aged Care Scheduling Team. This is a full-time position located in Riverview, Queensland, 4303.

ABOUT THE ROLE

As a Scheduling Coordinator, you’ll play a key role in managing, coordinating and entering roster data across the Aged Care sector in the organisation. You’ll be part of a close-knit team of 9, supporting 19 sites nationally to ensure smooth and efficient scheduling.
Specific tasks of this position include:

Rostering

• Ensure each centre is fully staffed for the upcoming work fortnight.
• Coordinate and maintain rosters to ensure compliance with care minute targets.
• Manage replacement of unplanned vacant shifts promptly
• Reconcile agency staff attendance records
• Coordinate agency bookings to ensure adequate staffing
• Verify and maintain accuracy of UKG system entries
• Apply critical thinking to assess staffing gaps and develop effective rostering solutions to support your centre managers

Payroll

• Clear daily timekeeping functions and resolve exceptions
• Review staff punches to ensure accurate attendance records
• Manage and monitor Overtime entries
• Review and manage casual loading entitlements
• Process fortnightly reconciliations in preparation for payroll each Monday
• Ensure all payroll deadlines are met

Customer Service

• Act as a key point of contact for centre managers and staff regarding rostering and payroll queries
• Provide timely, professional and solutions-focused support across 19 sites.
• Build strong working relationships with internal stakeholders to ensure smooth scheduling and payroll processes
• Promptly action ServiceNow tickets to ensure timely resolution of service requests
• Respond to enquiries with empathy, accuracy and a commitment to resolving issues efficiently.
• Maintain a high level of service while balancing priorities and deadlines.
• Collaborate with recruitment and centre managers to identify shift availability for job requisites
• Coordinate buddy shifts and onboarding schedules to support a smooth start for new staff
• Share insights into centre-specific staffing challenges to help guide recruitment decisions.

To be successful in this role, ideally you will have:

• A genuine appreciation for, and willingness to support the values and ethos of The Salvation Army.
• Demonstrated experience in a similar scheduling or administrative role
• Knowledge of the aged care industry and its operational needs
• Strong secretarial, administrative and organisation skills
• An understanding of, or ability to quickly learn the Commonwealth Accreditation requirements for aged care facilities
• Excellent time management and prioritisation skills, with the ability to work independently for extended periods
• Clear and professional communication skills across all levels – colleagues, professional and the general public
• A collaborative mindset and ability to work effectively within a team.
• Proven ability to meet deadlines in a fast-paced environment.
• A commitment to the principles of EEO, Affirmative Action, Anti-discrimination and maintaining a harassment-free workplace.
• A well-mannered, confident and approachable disposition.
• Strong problem-solving skills and a proactive approach to challenges.
• A customer-focused, service-orientated attitude in all interactions