ABOUT US

Join us at Therapy Focus, where everyday counts, impact lasts, and your unique contributions are celebrated. Therapy Focus is an established not-for-profit community service provider and a respected leader in the disability support sector. We are a values driven organisation with a strong focus on impact and helping others. We want you to grow with us and work alongside our skilled professionals, embrace learning and develop your career whilst supported by an exceptional workplace culture.

We are seeking an experienced Scheduling Officer to join our amazing team, based in Butler or Joondalup on a permanent, full time basis.

Reporting to the Scheduling Team Leader, your key responsibilities will include:

• Plan, organise and schedule appointments between customers and clinicians
• Utilise customised scheduling software and your superior analytical skills to set up, modify and maintain the scheduling of appointments for clinical teams
• Work as part of the larger scheduling function to ensure scheduling for the entire business is completed in an efficient and timely manner
• Ensure the integrity and accuracy of all information held on the scheduling system
• Effectively communicate with possible demanding internal and external customers to diffuse conflict
• Liaise with customers and clinicians via phone, email or in person in order to schedule, remind or follow up appointments
• Resolve appointment conflicts for clinicians and customers in a time efficient manner
• Provide assistance with caseload planning as required