ABOUT SEE SIGHT TOURS

For over 18 years, See Sight Tours has delivered unforgettable, small-group experiences across North America. Our mission is simple: to create personalized, high-quality tours led by exceptional local guides. As we grow, we’re investing in the systems and people that make operational excellence possible—starting with how we support, schedule, and empower our team in 22 cities.

THE ROLE IN ONE SENTENCE

Support the Operations Manager in overseeing guide scheduling, real-time dispatch coordination, and operational performance tracking—ensuring our tours run smoothly and guides are always set up for success.

WHAT YOU’LL DO

• Scheduling & Dispatch Support:
• Build and maintain accurate weekly guide schedules, help manage shift changes and last-minute coverage, and respond quickly to on-the-ground needs during operating hours.
• Real-Time Coordination:

Be available to assist with live issues—no-shows, delays, last-minute bookings—working with Head Guides and other team members to keep tours on track.

• Performance Monitoring:

Track and report on key performance metrics (e.g., attendance, punctuality, schedule adherence), escalating concerns to the Operations Manager.Serve as a first point of contact for scheduling-related questions and updates, sharing timely information and ensuring guides know where to be and when.Use platforms like Google Sheets, Discord, Rippling, and internal dashboards to input updates, track assignments, and streamline workflows.Support evening and weekend operations during high season (especially summer) with shift coverage on a rotating basis.Help with off-season projects including scheduling process improvements, SOP updates, and operations training coordination.Success in This Role Looks Like:

• Guide Communication:
• Admin & Tool Use:
• Peak Season Coverage:
• Project Support:
• Clean, up-to-date weekly schedules with minimal conflicts or last-minute changes
• Responsive real-time support and issue resolution during operations
• Smooth coordination between guides, Head Guides, and the Ops team
• Operational data tracked and shared regularly with actionable insights
• A well-informed, punctual, and supported guide team