Scheduling Operations Manager & Master Scheduler at RELA Language Professionals

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

29.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Logistics, Operations Management, Team Leadership, Staffing, Dispatching, Process Improvement, Critical Thinking, Multitasking, Communication, Conflict Resolution, Time Management, Data Analysis, SOP Development, Coaching, Problem Solving

Industry

Translation and Localization

Description

Description RELA Language Professionals — Now Hiring Scheduling Operations Manager & Master Scheduler Murray, Utah | Full-Time, In-Office | $26–$29/hour DOE Bridging Worlds, Uniting Cultures & Connecting People by Empowering Communication Do you love the rush of solving complex logistical puzzles in real time? Would the idea of being the team captain of a Competitive 4D Speed Tetris Team be right up your alley? Are you the kind of leader who sees the whole board, stays cool when everything is moving at once, and can’t help but build a better system the moment you spot a broken one? Do you want real ownership — and a runway to grow? If you’re nodding your head, keep reading. This might be the role you’ve been waiting for. Your Role As our Scheduling Operations Manager & Master Scheduler, you’ll lead the heartbeat of RELA’s interpretation operations. Think of yourself as the air traffic controller of a live, fast-moving schedule — except instead of planes, you’re coordinating interpreters across cities, clinics, courts, and clients who are counting on you to show up for them. This is a working leadership role. You’ll personally command the live schedule when it matters, coach a team of schedulers into stronger independent operators, build the systems and playbooks that make the department run smoothly, and protect our client relationships by making sure nothing slips through the cracks. It’s high-stakes, high-energy, and incredibly rewarding. And for the right person, it’s also a launching pad into broader operations leadership at a growing, mission-driven company. About RELA RELA Language Professionals provides interpretation and translation in more than 80 languages. We work with major healthcare systems — including St. Luke’s, Intermountain Health, and Terry Reilly — along with community, business, and legal clients. Since 2017, we’ve grown into a serious player in the language services industry, and we’re just getting started. Our vision is to transcend language to empower and unite humanity. Our values are Relationships, Excellence, Legacy, and Advance & Ascend. We’re a direct, honest, no-politics culture where the people who take real ownership help shape what RELA becomes next. What You’ll Do Four things, in roughly this order of importance: 1. Own the live scheduling operation. Keep today’s schedule under control and tomorrow’s clean before it becomes an emergency. Step into high-priority situations, make smart tradeoff calls on coverage and reassignments, and stabilize hard-to-fill jobs. 2. Lead and develop the scheduling team. Set clear standards. Coach schedulers through real situations. Address issues directly and kindly. Manage fairness in weekends, evenings, and on-call so nobody quietly burns out. Build stronger handoffs, reduce dropped follow-through, and create clearer accountability across shifts. 3. Build better systems. Improve SOPs, checklists, handoffs, and escalation paths. Turn the veteran knowledge held in a few heads into trainable, repeatable structure. Replace informal rescue efforts with systems the whole team can use. 4. Protect client and interpreter trust. Keep communication responsive, calm, and proactive. Support complaint triage. Strengthen trust on both sides of every assignment. You’ll Thrive Here If You Are… • A master multitasker who stays composed when a client needs an answer now, an interpreter backs out, and three other things are happening at once. • A sharp, practical thinker with strong judgment under pressure and an instinct for the smart tradeoff call. • A builder, not just a doer — the kind of person who sees a broken process and can’t help but want to fix it. • A direct and kind leader who can hold people to a standard without making it personal. • A trainer and coach who loves helping others level up, not just telling them what to do. • A high-ownership closer who notices the small things, finishes the loop, and doesn’t wait to be asked twice. • Ambitious and hungry — you want real ownership, real growth, and a role you can pour yourself into. • Calm under pressure and comfortable with a fast pace. What You’ll Bring • Real experience in scheduling, dispatch, logistics, staffing, coordination, or a comparable fast-paced, real-time operations environment. • Experience coaching, leading, or holding others accountable in a live operations environment. • A track record of managing many moving parts without losing the details. • Clear, warm, professional communication across phone, text, email, and chat. • Comfort with software-driven workflows and juggling multiple systems at once. • Evidence of ownership — specific things you’ve built, owned, or meaningfully improved in past roles. • Willingness to give direct feedback professionally and hold standards kindly. • Flexibility to occasionally flex into early mornings, evenings, weekends, or holidays when the operation really needs you (not every week, but when it matters). • Bonus points for: prior team-lead or management experience, healthcare scheduling or language access background, experience building SOPs or training systems, Workforce OS exposure, or bilingual ability (Spanish especially useful). A Little Real Talk We want you to walk into this role with your eyes wide open, so a few honest notes before you apply: • This is an in-office role at our Murray, Utah office. Visibility, collaboration, and live training matter too much to do this remotely. • The department needs real work. You’re not inheriting a spotless machine — you’re inheriting an operation that needs a strong leader to stabilize it and build it into something great. That’s the opportunity. • We don’t currently offer health benefits. We’re honest about it and we’ve factored it into the pay range. We’d rather tell you now than surprise you later. • Compensation is $26–$29/hour DOE, with flexibility above that range for a truly exceptional candidate whose experience and judgment justify it. • It’s a fast-paced, interruption-heavy environment with heavy use of Teams, email, phone, and browser-based scheduling tools. If you love that kind of energy, you’ll feel right at home. If that sounds like your kind of challenge, we want to hear from you! What We Offer • Real ownership — not a title, but actual decision authority over how your department runs. • Runway to grow into broader operations leadership as RELA scales. • A mission worth working for. Every shift in this department helps someone understand their doctor, their lawyer, or their child’s teacher in a language they speak. • A direct, honest culture where your ideas matter and your follow-through is noticed. • A team that actually cares about doing the work well. How to Apply We read every application — and we’re looking for thoughtful, specific ones. Here’s how to help yours stand out: 1. Send your resume Show us what you’ve done. We care more about what you’ve actually built, owned, or fixed than where you went to school. 2. Include a short cover letter answering these three questions A paragraph on each is plenty. Specifics beats length. We’d rather see real examples than polished generalities. 1. Tell us about a specific process, checklist, or system you’ve built or meaningfully improved. What was broken, what did you do, and what actually changed? A real example — not a theory. 2. Describe a time you had to hold a coworker or direct report accountable for something. What was the situation, and how did you handle it? We love directness done with kindness. 3. What does “air traffic control” mean to you in the context of a scheduling role, and why? This is the lens we use internally. We want to see how you think about it. 3. One small thing Please include the phrase “I read the whole posting” somewhere in your cover letter. It’s a small attention-to-detail check — and it tells us you read to the end, which matters a lot in a role where details matter. One Last Thing If you’ve read this far and you’re still thinking, “this sounds hard, but this sounds like me” — we really want to hear from you. Ambitious, system-minded operators who also care about people are rare. We know it. And we promise to treat your application with the seriousness it deserves. We’re not looking for someone to fill a seat. We’re looking for someone to take ownership, build something that lasts, and grow with us. If that’s you, we can’t wait to meet you! Requirements What You'll Need (Requirements and Skills): - Proven ability to excel under pressure in fast-paced environments - A love for solving complex puzzles and problems and just making things work - Thrive and adapt in rapidly changing situations - Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game - Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile! - Eagle-eyed meticulous attention to detail and accuracy - Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status - Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines - Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered - Excellent communication skills across multiple channels - Proficiency in relevant scheduling software and tools - A collaborative, positive attitude that lifts up the whole team - Unwavering commitment to confidentiality and professionalism - Flexibility to adapt to changing schedules and responsibilities - Take Initiative: Ability to work independently and take ownership of tasks - Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges - A mind for strategy and efficiency, always looking for ways to optimize processes - Displays cultural sensitivity and respect for diversity - Work productively and stay on task and be self-motivating - Work independently and make decisions without guidance - Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office -Training must be completed in person in office

Responsibilities

The Scheduling Operations Manager will oversee live interpretation scheduling operations and lead a team of schedulers to ensure efficient service delivery. They are responsible for building robust systems, improving standard operating procedures, and maintaining strong relationships with clients and interpreters.