JOB POSTING DESCRIPTION

The Scheduling Manager oversees a full-time remote team of 12, including centralized schedulers, the IR team, and SMORS (Surgical Schedulers in IR). This position is responsible for team performance management, staffing, authorizations, and workflow optimization, using data to monitor call metrics, scheduling utilization, and resource allocation. Ideal candidates will have a bachelor’s degree, 5+ years of healthcare and scheduling team management experience, and a strong ability to lead administrative teams through promotions, disciplinary actions, and continuous improvement.

The Scheduling & Reception Manager will be responsible for:

• Managing scheduling operations in Radiology.
• Scheduling both clinical and research studies. Ensuring scheduling consistency across sites by evaluating existing scheduling templates in EPIC, developing standardized EPIC templates across modalities and sites, and developing continual improvements, as needed.
• Supervising scheduling staff. Interviewing, hiring, training, developing, and disciplining staff as necessary. Recommending changes to staffing model based on the changing environment.
• Communicating, implementing, and monitoring changes regarding policies and procedures. Planning work schedules to ensure adequate staffing coverage across areas and sites. Conducting annual performance appraisals. Continually developing staff to build competencies.
• Providing positive and effective customer service. Developing measures and monitoring data to evaluate patient and referring clinician satisfaction. Recommending and implementing improvements to service.
• Partnering with the Modality Operations Managers and the Radiology Department leadership to ensure that area needs are being met.

Schedule: Monday- Friday, 8:30am-5:00pm, 100% Remote

To qualify, you must have:

• Bachelor’s degree and Five years of health care experience. Preference for someone who has extensive scheduling experience and has managed a team before.
• Leadership, operations management, and customer service skills, with the ability to establish priorities.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Solid interpersonal skills with the ability to communicate effectively both orally and in writing.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

• Managing scheduling operations in Radiology.
• Scheduling both clinical and research studies. Ensuring scheduling consistency across sites by evaluating existing scheduling templates in EPIC, developing standardized EPIC templates across modalities and sites, and developing continual improvements, as needed.
• Supervising scheduling staff. Interviewing, hiring, training, developing, and disciplining staff as necessary. Recommending changes to staffing model based on the changing environment.
• Communicating, implementing, and monitoring changes regarding policies and procedures. Planning work schedules to ensure adequate staffing coverage across areas and sites. Conducting annual performance appraisals. Continually developing staff to build competencies.
• Providing positive and effective customer service. Developing measures and monitoring data to evaluate patient and referring clinician satisfaction. Recommending and implementing improvements to service.
• Partnering with the Modality Operations Managers and the Radiology Department leadership to ensure that area needs are being met