Position title Scheduling/Rostering Coordinator
Position holder Vacant
Program Community and In-Home Assist
Funded by Grampians Community Health
Based at location Stawell

Responsible to • Program Leader Community Assist

• Manager Community and In-Home Assist
• General Manager Aged and Disability
• Chief Executive Officer

Direct reports • None
Award The Health and Allied Services, Managers and Administrative
Workers (Victorian Stand-Alone Community Health Services)
(Multi Employer) Enterprise Agreement 2022 – 2026
Classification Grade 1
Hourly rate $32.81 Annual $64,832
Status Full time
Hours per week 38

POSITION SUMMARY

The Community Assist Program provides services to people in our community who require
assistance in day-to-day living tasks and capacity building. Our service is offered to
members of the community. This assistance enables people to remain living independently
at home and in the community in a dignified and safe manner. Our service is through a
person-centred care approach as promoted by the Department of Health Victoria and the
Department of Human, Disability and Ageing.
The Coordinator will provide a highly skilled and timely response to service requests and
stakeholders; check availability of staff and resources to prepare and maintain the roster
system of the Community Assist program; prepare and publish roster information.

QUALIFICATIONS

• Certificate IV or above in relevant Human Service discipline or demonstrated relevant
  experience.

DEMONSTRATED SKILLS AND EXPERIENCE:

• Demonstrated attention to detail with well-developed administrative and organisational
  skills to effectively manage high volumes of work and determine priorities, meet targets

and deadlines.

• Ability to maintain confidentiality at all times.
• Demonstrated knowledge and application of computer software, including Microsoft

Office and the Internet.

• High level verbal and written communication skills that enable effective and appropriate

communication with a broad range of people at all levels.

• Demonstrated ability to contribute to positive workplace culture and practices.

1. Prepare, maintain, verify and oversee proposed and current rosters including 1:1 service,
   group facilitators and on call staff.
2. Respond to internal and external service requests and changes to rosters as they occur.
3. Check availability of worker, time slot, activity and resources (vehicles).
4. Allocate the appropriately matched worker to the client and inform of service delivery
   information including any service changes.
5. Communicate between client and service request provider.
6. Input and update internal system (Alaycare) accordingly, including service completion or
   cancellation with necessary details.
7. Maintain records accurately and efficiently in line with organisational audit requirement
   and deployment.
8. Prepare and publish a fortnightly roster to staff.
9. Provide welcome packs to clients and service providers.
10. Complete Home Assessment for new and current program participants, as required.
11. Participate in the on-call roster as required.
12. Provide administrative Supports as required.
13. Provide supervision and support to students as required.
14. Foster a respectful and inclusive work environment by treating colleagues, clients and
    other stakeholders with courtesy and respect.
15. Other duties commensurate with current skills and experience as agreed with the
    Program Leader, Manager, General Manager or the Chief Executive Officer.