Scheduling Specialist at Brightways Counseling Group

Redmond, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

22.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Appointment Coordination, Client Communication, Clinician Communication, Information Validation, Referral Processing, Insurance Verification, Problem Solving, Liaison, Confidentiality, Professionalism, Time Management, Multitasking, Verbal Communication, Written Communication, Attention To Detail

Industry

Mental Health Care

Description

Are you ready to play a pivotal role in ensuring smooth operations and enhancing our community's experience in getting help? As a Scheduling Specialist, you'll be at the heart of our organization, coordinating appointments, and facilitating seamless communication between clients and clinicians. Join a team that values compassion, trauma-informed care, and operational excellence – all while working remotely. Our Mission “In everything we do we believe in breaking down barriers and getting help to the community now” Essential Job Duties Ensure accuracy by collecting and validating patient information to support compliant claims and timely payments. Coordinate care by processing referrals, gathering intake documents, and scheduling appointments for our providers. Verify insurance to confirm active coverage and avoid service disruptions. Support clients and clinicians by resolving scheduling issues and acting as a key liaison. Problem-solve and escalate unique challenges, serving as a trusted resource for your team. Minimum Qualifications Education: High school diploma or equivalent. Experience: Three (3) years’ experience in scheduling, preferably in a multi-provider practice/hospital/mental health office. Location: 100% Remote. Competencies (Knowledge, Skills, and Abilities) Strong verbal and written communication. Excellent organizational skills and attention to detail. Analytical thinking and creative problem-solving. Proficiency with office equipment and software tools. Effective time management and multitasking. Commitment to confidentiality and professionalism. Calm, courteous demeanor under pressure. Bilingual in English and Spanish is a plus (5% pay incentive). Physical Requirements Prolonged periods of sitting at a desk and computer used. Ability to lift up to 15 pounds occasionally. Background Check Requirement All offers are contingent upon passing a post-offer background check. What We Offer Starting pay: $22.00/hour + 5% bilingual Spanish incentive. Paid Time Off: 4 weeks annually (pro-rated based on start date). Health Coverage: Medical, dental, vision, prescription, acupuncture, chiropractic, and orthodontia through Moda Health (starts 1st of the month after hire). FSA Options: Medical and dependent care. Supplemental Insurance: Life, short-term disability, accident, and hospital coverage via Aflac. Retirement: Up to 3% employer contribution after one year—no employee match required. Get to know us better! https://www.brightwayscounseling.com/ Brightways Summer Solstice

Responsibilities

The Scheduling Specialist will coordinate appointments, process referrals, and gather intake documents to ensure smooth operations and timely payments. This role involves verifying insurance coverage and acting as a key liaison to resolve scheduling issues for both clients and clinicians.