Scheduling Specialist at TSAOG Orthopaedics & Spine

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

22.63

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Calls, Authorization, Insurance Verification, Appointment Setting, Registration, Data Entry, Interpersonal Skills, Communication Skills, Telephone Etiquette, Customer Service, Multitasking, Data Entry Accuracy

Industry

Hospitals and Health Care

Description

Description JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting. SUPERVISOR: Scheduling Manager DUTIES INCLUDE, BUT ARE NOT LIMITED TO: Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database. Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care. Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments. Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information. Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols. Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day. Performs patient reminder calls for future appointment dates and documents accordingly. Document call summary in Athena/EMR system. Requires predictable and consistent attendance. Requirements POSITION REQUIREMENTS: EDUCATION: Must have a High School Diploma or equivalent. EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus. SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus. ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers. OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company. PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment #BackOffice4

Responsibilities

The Scheduling Specialist acts as the first point of contact for patient calls, managing the scheduling of office and surgical appointments, authorizations, and insurance verification. Duties include screening calls, ensuring accurate registration, rescheduling appointments, and documenting all interactions in the EMR system.