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Scheduling Specialist at Waianae Coast Comprehensive Health Center

Waianae, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Telehealth, Practice Management System, Outreach, Patient Education, Communication, Collaboration

Industry

Hospitals and Health Care

Description

POSITION SUMMARY: The Scheduling Specialist works, under the direct supervision and in close collaboration with the Call Center Manager (CCM). This position is responsible answering all incoming calls providing exceptional customer service. This position will schedule patients for all across all clinics within the health center. Scheduler will use their knowledge and scheduling tools to meet the patient’s appointment needs in an accurate and timely manner. This position will perform outreach scheduling calls as assigned and when call volume is low. Outreach is done to ensure patients are following up on chronic conditions, preventative services and connecting with their assigned PCP as identified by the clinical teams. This position is responsible for assisting patients in preparing to connect electronically for their upcoming telehealth appointment. Specialist will reach out to patients and assess their ability to connect with MEND. Specialist will educate patient on connection process and connect with them on “test visit connections” prior to their scheduled appointment. This position actively participates in special activities of the Department. EDUCATION / EXPERIENCE: 1. High School Diploma or equivalent required 2. Experience using a practice management system required 3. A minimum of one (1) year experience working in a medical setting preferred An Equal Employment Opportunity / Affirmative Action Employer

Responsibilities

The Scheduling Specialist is responsible for answering incoming calls and scheduling patients across all clinics within the health center. They also perform outreach scheduling calls and assist patients with telehealth appointment preparations.