Who We Are:
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.
We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.
Overview:
CarePartners is adding to our team and we are looking for a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Managers to ensure efficient operations within the branch.

• Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
• Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
• Monitors and ensures standard scheduling procedures to promote quality service and control costs.
• Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
• Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
• Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
• Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
• Promotes a continuous quality improvement approach to customer service.
• Responds to questions and concerns regarding scheduling policies and practices.
• Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
• Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
• Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
• Monitors monthly financial benchmarks and proceeds with corrective actions.
• Holds team meetings with Team Coordinators and provides additional training on a weekly basis
• Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
• Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
• Performs other duties as require