JOB DESCRIPTION

Reporting to the Operations Manager, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.

Qualifications

• Post-Secondary education in Business, Administration, or other relevant field
• Minimum of two (2) years’ experience in a business/operations role plus a minimum of two (2) years’ experience in a supervisory role is required
• Superior oral and written communication skills to effectively interact with staff, clients, families and other stakeholders
• Effective skills in critical thinking, business acumen and problem solving
• Excellent computer skills including experience in Word and Excel are required
• Knowledge of the Procura software system will be an asset
• Able to provide a current, clear criminal background check dated within 6 mos of hire

Responsibilities

• Provide in-depth training and onboarding education for scheduling for new Coordination Staff with assistance of On-site Trainer
• Monitor and provide coaching and performance management to Coordinators
• Assist in reviewing, supporting Procura Coordination training resources
• Formulating plan and follow through with training to address new and existing Coordinator knowledge gaps
• Proficient in coordination position to fill in on a desk for coordination where absences occur.
• Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
• Create and maintain work schedules for Coordination Teams
• Works with Coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with Supervisors
• Has full understanding of Collective Agreement Language and requirements as it pertains to Coordination where applicable
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets.

Customer Service

• Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments (i.e. Accounting, People & Culture, Information Technology)
• Provides reports to appropriate professionals regarding Patient and PSS/Nursing status.
• Collaborates with accounting to ensure accurate and timely billing and payroll functions.
• Provides support and general direction to PSS/Nursing Workers, as appropriate.
• Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional.

• Provide in-depth training and onboarding education for scheduling for new Coordination Staff with assistance of On-site Trainer
• Monitor and provide coaching and performance management to Coordinators
• Assist in reviewing, supporting Procura Coordination training resources
• Formulating plan and follow through with training to address new and existing Coordinator knowledge gaps
• Proficient in coordination position to fill in on a desk for coordination where absences occur.
• Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
• Create and maintain work schedules for Coordination Teams
• Works with Coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with Supervisors
• Has full understanding of Collective Agreement Language and requirements as it pertains to Coordination where applicable
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets