Scheduling Team Lead at Neuromedical Center

Baton Rouge, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Call center management, Scheduling coordination, Workflow optimization, Staff coaching, Conflict resolution, Patient communication, Athena software, Provider scheduling, Task monitoring, Process improvement, Data analysis

Industry

Hospitals and Health Care

Description

Description We are currently hiring a Scheduling Team Lead to join our Appointment Scheduling Department. Join The NeuroMedical Center Team At The NeuroMedical Center, our mission is simple: to make a meaningful difference in the lives of every patient we serve. Achieving that goal starts with exceptional people. We are seeking compassionate, dedicated professionals to join our team. Requirements Staff Support Serve as the primary point of contact for call center staff Provide guidance on scheduling protocols and practice workflows. Assist staff with complex scheduling situations. Intervene with difficult or escalated patient calls when needed. Support staff in resolving patient concerns in a professional and timely manner. Scheduling & Provider Coordination Assist with managing provider schedule changes including: Schedule freezes Provider time off Clinic closures Coordinate patient rescheduling when provider schedules are modified. Ensure patients affected by schedule changes are contacted & rescheduled appropriately. Workflow & Task Monitoring Monitor Athena buckets to ensure staff complete assigned daily tasks. Ensure incoming scheduling requests, patient messages, & referrals are addressed in a timely manner. Identify backlog or delays & redirect staff as needed to maintain workflow efficiency. Staff Coaching & Support Provide coaching & guidance to staff regarding scheduling accuracy and patient communication. Reinforce department policies & scheduling guidelines. Identify training opportunities & communicate trends to the supervisor. Operational Support Monitor call center activity Communicate concerns or workflow issues to the supervisor & DOO Support implementation of workflow improvement. Why join us? At The NeuroMedical Center, you’ll find a supportive work environment, outstanding benefits, and the opportunity to gain valuable experience in advanced brain and spine imaging. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance Voluntary life, dependent life, and short-term disability coverage Accident and cancer insurance options Employer-paid basic life and AD&D insurance Employer-paid long-term disability insurance Team members become eligible to participate in our retirement plan after one year of service. You’ll also enjoy paid time off that grows with your tenure. Join a team where your expertise contributes to advanced neurological care and makes a real impact every day.

Responsibilities

The Scheduling Team Lead will oversee call center staff, manage provider schedules, and ensure efficient workflow within the appointment scheduling department. They are responsible for coaching staff, resolving escalated patient concerns, and monitoring daily tasks to maintain operational standards.