Scheme Manager

at  Onward Homes

We are looking for a Scheme Manager on a fixed term basis to join our Specialist Living team. This role is site based at Rodney & Nelson Court, 128 Rowson Street, New Brighton, CH45 2LZ. Travel to our other schemes on an ad hoc basis may also be required and you will attend the office as and when required. Your contracted hours are 17.5 hours per week, working Monday to Friday.
The purpose of this role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
You’ll be responsible for the day-to-day management of the scheme, providing excellent customer service which meets and exceeds expectations, including reporting repairs. The successful candidate will participate in Partnership working, liaising with various external contacts to develop process and communication across the board to maintain collaborative working.
Provide each tenants with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner.
You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.

What we require?

• Experience of working and dealing with older people in a service environment.
• Experience of building management and compliance requirements
• Relevant knowledge of Health & Safety polices and risks
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• Experience of working proactively to improve services and customer satisfaction
• IT Skills – Microsoft office up to an intermediate level.
• A satisfactory disclosure barring service (DBS) reference will be required.
• Desirable - National Wardens Certificate/Sheltered housing certificate or equivalent

To learn more about the role please view our day in the life video: https://youtu.be/gbWoK8WvWZs