We are looking for a Scheme Manager to join our Specialist Living team. This role is site based at Lupin Road Community Centre, Accrington, BB5 4BX.
A driving licence will be required for this role as our Scheme managers travel to our other schemes on an ad hoc basis may also be required and you will attend the office as and when required.
The purpose of this role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
You’ll be responsible for the day-to-day management of the scheme, providing excellent customer service which meets and exceeds expectations, including reporting repairs. The successful candidate will participate in Partnership working, liaising with various external contacts to develop process and communication across the board to maintain collaborative working.
Provide each tenants with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner.
You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.

What we require?

• Experience of working and dealing with older people in a service environment.
• Driving licence and access to your own car.
• Experience of building management and compliance requirements
• Relevant knowledge of Health & Safety polices and risks
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• Experience of working proactively to improve services and customer satisfaction
• IT Skills – Microsoft office up to an intermediate level.
• A satisfactory disclosure barring service (DBS) reference will be required.
• Desirable - National Wardens Certificate/Sheltered housing certificate or equivalent

To learn more about the role please view our day in the life video: https://youtu.be/gbWoK8WvWZs
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.