School Director at EF International Language Campuses

Shibuya, , Japan -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Operations Management, Budgeting, Financial Forecasting, Student Welfare, Customer Satisfaction, NPS Management, Crisis Management, Cross-functional Collaboration, Strategic Planning, Stakeholder Management, Japanese Workplace Culture, English Communication, Japanese Communication

Industry

Education

Description

School Director – EF International Language Campus, Tokyo Location: Tokyo -------------------------------------------------------------------------------- Who We Are At EF, we’re on a mission to open the world through education. Every day, we empower students from around the globe to explore new cultures, perspectives, and opportunities through language and learning. Our Tokyo campus welcomes international students year-round to study Japanese language and culture in one of the world’s most dynamic cities. We live by seven core values: Entrepreneurial Spirit. Passion. Quality. Innovation. Cost Consciousness. Attention to Detail. Nothing is Impossible. -------------------------------------------------------------------------------- The Opportunity: School Director As School Director of EF Tokyo, you will lead a fast-paced, international campus delivering Japanese language programs to students from around the world. This is a highly operational leadership role, combining education, service delivery, and team leadership in a culturally complex environment. You will oversee academics, student services, accommodation, and activities, ensuring a seamless and high-quality student experience. We are looking for a resilient, hands-on leader who can build strong teams, drive performance, and successfully bridge international expectations with the local operating environment in Japan. -------------------------------------------------------------------------------- Your Impact Leadership & Culture * Lead, coach, and develop cross-functional teams across academics, accommodation, student services, and operations * Build a culture of accountability, ownership, and collaboration aligned with EF’s global values * Foster initiative and proactive problem-solving within teams * Successfully balance EF’s entrepreneurial culture with local workplace dynamics Student Experience & Customer Satisfaction * Own the school’s Net Promoter Score (NPS) and drive continuous improvement * Deliver a seamless student journey across academics, accommodation, activities, and support services * Reinforce a strong student-first mindset across all departments Operations & Facilities * Ensure a safe, efficient, and welcoming campus aligned with EF Gold Standards * Oversee daily operations, vendors, and facilities in a busy, year-round environment Accommodation & Welfare * Maintain high-quality accommodation options and strong host/residence relationships * Ensure student welfare and safeguarding, including under-18s Activities & Student Life * Oversee a dynamic social and cultural activities programme * Ensure all excursions and activities meet EF safety and risk standards Student Safety & Emergency Management * Oversee the 24-hour emergency phone system and staff rotation * Act as the final escalation point for student incidents and emergencies Business & Performance * Manage budgets and ensure financial performance * Partner with global sales teams to support enrolment growth * Identify opportunities to strengthen the Tokyo school offering Financial Ownership * Own and manage the campus P&L, including budgeting, forecasting, and cost control * Ensure delivery against financial targets while maintaining high service standards -------------------------------------------------------------------------------- Who You Are * A proven leader in education, hospitality, tourism, or service operations * Experienced managing teams in a fast-paced, operational environment * Internationally experienced (work or study abroad) * Experienced working in Japan or with a strong understanding of Japanese workplace culture * A strong communicator in English and Japanese (preferred) * A resilient, hands-on leader who thrives under pressure You are someone who can bring people with you, challenge constructively, and create an environment where teams take ownership and deliver exceptional experiences. -------------------------------------------------------------------------------- Why EF? At EF, you’ll be part of a global community of bold thinkers and doers. You’ll have the opportunity to make a real impact, lead a dynamic team, and help students from around the world experience Japan. Join us. Grow with us. Help open the world through education. ********* スクールディレクター（School Director） EF International Language Campus Tokyo 勤務地：東京 -------------------------------------------------------------------------------- 私たちについて EFは「教育を通じて世界をひらく（Opening the world through education）」というミッションのもと、世界中の学生に語学と異文化体験の機会を提供しています。東京キャンパスでは、年間を通じて世界各国からの留学生を受け入れ、日本語と日本文化を学ぶ機会を提供しています。私たちは以下の7つのバリューを大切にしています： Entrepreneurial Spirit / Passion / Quality / Innovation / Cost Consciousness / Attention to Detail / Nothing is Impossible -------------------------------------------------------------------------------- ポジション概要： EF東京校のスクールディレクターとして、国際色豊かな語学学校の運営全体をリードしていただきます。本ポジションは、教育・学生サポート・オペレーションを横断しながら、世界中から集まる学生に質の高い学びと体験を提供する、非常に実務に近いリーダーシップポジションです。スピード感のある環境の中でチームを率い、グローバルな基準と日本の現場をつなぎながら、キャンパス全体の成果を最大化していただきます。 -------------------------------------------------------------------------------- 主な業務内容 ■ チームマネジメント・組織づくり * アカデミック、学生サポート、滞在、オペレーション各チームの統括・育成 * 主体性と責任感を持って動ける組織づくり * 部門横断での連携強化とチームパフォーマンスの向上 -------------------------------------------------------------------------------- ■ 学生体験の向上 * 学生満足度（NPS）の向上に向けた施策の推進 * 学習・滞在・アクティビティを含めた一貫した学生体験の提供 * 「学生中心」の考え方を全体に浸透 -------------------------------------------------------------------------------- ■ オペレーション管理 * 安全で効率的なキャンパス運営の実現 * 日々の運営、外部ベンダー、施設管理の統括 -------------------------------------------------------------------------------- ■ 滞在・学生サポート * ホストファミリーやレジデンスの品質管理 * 学生の安全・生活面のサポート体制の構築（未成年含む） -------------------------------------------------------------------------------- ■ アクティビティ運営 * 文化・交流プログラムの企画・運営管理 * 安全基準に基づいたプログラムの実施 -------------------------------------------------------------------------------- ■ 緊急対応・安全管理 * 24時間対応体制の管理 * 学生対応における最終責任者としての判断・対応 -------------------------------------------------------------------------------- ■ ビジネス・運営改善 * 予算管理および収益性の確保 * グローバルチームと連携した集客支援 * サービス・運営の継続的な改善 -------------------------------------------------------------------------------- ■ 財務管理 * キャンパスの収支管理（予算策定・予測・コスト管理） * サービス品質と収益性の両立 -------------------------------------------------------------------------------- 応募要件 * 教育、ホスピタリティ、観光、またはサービス業におけるマネジメント経験 * スピード感のある環境でのチーム運営経験 * 海外での留学または就業経験 * 日本での就業経験、または日本の職場文化への理解 * 英語・日本語でのコミュニケーション力（尚可） * プレッシャーの中でも柔軟に対応し、実行できる方 -------------------------------------------------------------------------------- 求める人物像周囲を巻き込みながら前に進め、建設的に意見を交わし、チームが主体的に動ける環境をつくれる方。変化や課題を前向きに捉え、より良いサービス提供に向けて改善を続けられる方を歓迎します。 -------------------------------------------------------------------------------- このポジションの魅力世界中から集まる学生に日本での学びと体験を提供しながら、国際的な環境でチームをリードできるポジションです。現場に近い立場で意思決定を行い、組織やサービスに直接インパクトを与えることができます。

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Responsibilities

The School Director will lead the Tokyo campus operations, overseeing academics, student services, accommodation, and activities to ensure a high-quality student experience. They are responsible for managing the campus P&L, driving financial performance, and fostering a collaborative culture aligned with EF's global values.