AT CROFT, WE EXIST TO DELIVER SERVICE. UNCOMPLICATED.

Croft began life as a B2B mobile service provider headquartered in Hertford, with 18 people supporting 800 customers, predominantly across the Southeast of England. The business was built on an obsession for top quality customer service, which is the bedrock for how we approach our customers today.
We’re now proud to support around 4,500 customers across the UK from our 10 office locations, with a fantastic team of nearly 200 people. We’ve diversified our revenue streams and service offering massively and now provide a wide range of IT, Unified Comms and business mobile managed services.

QUALIFICATIONS

• GCSE or equivalent (preferred).
• Windows Server experience and/or IT certifications (e.g., CompTIA, Microsoft) advantageous.
• Enhanced DBS and barred list check required.
• Full UK driving licence and a car essential.

THE ROLE

The IT Technician is responsible for ensuring the effective operation, security, and reliability of the school’s IT systems and infrastructure. The role provides hands-on technical support for staff and students, including the management and maintenance of networks, servers, devices, and core applications used in the school environment.

This role is key to enabling a seamless teaching and learning experience by:

• Ensuring IT resources are available, functional, and secure.
• Responding quickly to incidents, minimising downtime and disruption to lessons.
• Carrying out proactive maintenance to prevent issues before they impact users.
• Managing device deployment and configuration, including Windows PCs, iPads, and Chromebooks.
• Supporting account administration and access control within Active Directory and Google Workspace.
• Acting as the onsite liaison between the school and Croft’s wider engineering team to resolve more complex issues efficiently.

RESPONSIBILITIES

• Provide onsite support for school ICT systems, networks, and end-user devices.
• Perform proactive and reactive maintenance on hardware, operating systems, and core applications.
• Monitor and troubleshoot network and system performance issues, escalating where required.
• Support account management and permissions in Active Directory and Google Workspace.
• Deploy and configure Windows PCs, iPads, and Chromebooks for staff and students.
• Maintain accurate records of IT assets, software licences, and configuration changes.
• Ensure all tasks and incidents are logged, updated, and completed within SLA timelines.
• Collaborate with school IT staff and Croft engineers to resolve complex technical issues.
• Adhere to school safeguarding and data protection requirements.