PRIMARY DETAIL

Exciting opportunity for a Liaison Officer to play a crucial role in ensuring the successful onboarding and ongoing support of schools using the “My Mind Check” tool

• Salary Package: HEW 5 plus superannuation
• Appointment Type: Casual
• Location: Macquarie University (Wallumattagal Campus, North Ryde)

About the Role
The School Liaison Officer plays a crucial role in providing exceptional customer service to schools, ensuring successful engagement and implementation support to schools using of the tool. This role involves providing product demonstration and working collaboratively with school to assist schools in planning the implementation of the tool, providing technical support, and ensuring educators can effectively use the tool to enhance student well-being.
The Voluntary Mental Health Check Tool (VMHCT) Project is dedicated to supporting the mental health and well-being of school students through a digital assessment tool. The project collaborates with experts, educational departments, and various stakeholders to ensure the tool meets the needs of Australian schools. The “My Mind Check” tool helps schools identify students at risk and provides recommendations for care.
About You
You will have relevant qualifications (such as a diploma or bachelor’s degree in business, communications or related field) with 2-3 years’ experience in customer service, a strong customer service focus and the ability to follow up on leads and build and maintain relationships with school staff. Your excellent communication and interpersonal skills, proactive mindset and problem-solving skills will be critical to effectively facilitating meetings with school staff as will your excellent computer, database management and applications skills.
About Us
The Faculty of Medicine, Health and Human Sciences (FMHHS) is ambitiously pushing the boundaries of progressive thinking and challenging what’s possible to solve some of the big issues of our time, both nationally and on a global scale.
The faculty’s current education suite and research strengths cover clinical science, physiotherapy, medicine and public health, psychology, cognitive sciences, linguistics, audiology, and speech pathology. The faculty forms part of MQ Health, an integrated academic health sciences enterprise which incorporates Macquarie University Hospital and primary and speciality clinics. We have active research programs in mental health across the lifespan, neurosciences, health systems and patient safety research, cancer medicine, and clinical sciences, amongst others.
We foster a values-based culture of innovation and creativity to achieve excellence in teaching and to enhance the research performance of the University. We invest in developing the careers and wellbeing of our students and staff and expect all our leaders to live our values of Caring, Integrity, Teamwork, Ambition, Innovation, and Engagement.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community.
Connect with us today
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To Apply
To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria:

Required:

• Relevant qualification such as a diploma or bachelor’s degree in business, communications or related field.
• 2-3 years’ experience in a sales or customer service role, with strong focus and ability to follow up on leads and build and maintain relationships with school staff.
• Excellent communication and interpersonal skills, capable of effectively facilitating meetings with school staff.
• Demonstrated time management and organisational skills, including the ability to meet service-level agreements (SLAs).
• Proactive mindset and strong problem-solving skills, with the ability to manage multiple tasks efficiently.
• Demonstrated ability to work autonomously and collaborate effectively with other teams.
• Excellent attention to detail.
• Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce).

Desired:

• Previous experience in the education sector an advantage.

This position requires a criminal record check and a Working with Children Check. Working hours may also vary from time to time to accommodate business needs.
Please note this position is only open to Australian Citizens, permanent residents and those currently residing in Australia with full working rights.
Specific Role Enquiries: Hilary Tucker, Clinical Product Manager email
hilary.tucker@mq.edu.au
Applications Close: Monday 14 April 2025, 11:59pm (AEST).
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account.
Applications Close:
14/04/2025 11:59 PM
Diversity and Inclusion
Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

• Salary Package: HEW 5 plus superannuation
• Appointment Type: Casual
• Location: Macquarie University (Wallumattagal Campus, North Ryde