Castles Education provides a specialist education for students aged 7 to 16 with social emotional and mental health needs. Our vision is to change lives for the better through personalised learning, nurture and preparation for life and our values are ‘PRIDE’ PURPOSE, RESPECT, INTEGRITY, DETERMINATION and EXCELLENCE.
We are an independent school but all our places are funded by Local Authorities. All of our pupils have Education, Health and Care Plans and we have an outstanding reputation for our dedication to inclusion.

OVERVIEW:

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing excellent customer service while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.

ESSENTIAL REQUIREMENTS

• Proven experience working as a school receptionist.
• Excellent verbal and written communication skills.
• Strong organisational skills are required to manage multiple tasks efficiently.
• Maintain privacy and confidentiality at all times.
• Attention to detail with a commitment to maintaining high standards of work quality.
• Ability to maintain good working relationships with staff, students and visitors.
  We welcome applications from enthusiastic individuals who are eager to make a difference in the lives of their students while contributing positively to our school community.
  Our successful candidate will have free access to 24 Hour Employee Assistance Programme that provides practical information and support on issues like money management, family and legal information.
  We also have a network of Mental Health First Aiders to provide support you in the event you experience issues relating to your mental health.
  This is an exciting and varied role where you will be able to make a tangible, positive difference to the lives of the pupils you will support. The job is demanding but immensely rewarding.
  At Castles Education, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our team members. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

• Act as the first point of contact for visitors, students and parents providing a welcoming and efficient service, whilst managing various administrative duties as directed.
• Answering telephone calls and directing to the appropriate person or team.
• Signing visitors in and out of the school and informing of any specific procedures such as health & safety and safeguarding) Providing visitor badges, adhering to the school security procedures.
• Maintain accurate records of phone calls and visitors.
• Supporting trips and visits by ensuring that students and staff are signed in and out of the premises.
• Support HR with the preparation of new starter ID, documents and assets.
• Ensure that meeting rooms are prepared each day (clean, tidy and ventilated)
• Ordering of authorised items and services as directed.
• Assist with tasks such as filing, photocopying and mail distribution.
• Ensure the reception areas are clean, organised and inviting.
• Any other duties as directed by SLT.