SCHOOL JOURNEY AND EXPERIENCE

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.
• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support membership.
• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.
• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).
• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder).
• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

WHO YOU’LL WORK WITH:

• Our Engagement team: made up of our Head of Member Success, your fellow School Relationships Officers, a School Membership Officer, Schools Coordinator, and your line manager - one of our two School Relationships Leads.
• Our Programmes team who lead and deliver our work with teachers on programmes.
  Location: Remote with a focus on the East Midlands & East of England.
  This role requires regular travel to London, occasional within the region & nationally. This includes visiting schools, attending development days, meetings, and industry events. Some overnight stays will be required.
  Ideal Candidate: We are seeking a candidate specifically based in the East Midlands or East of England and with a strong understanding and experience of the educational landscape and the challenges facing schools in these areas.
  Contract: Temporary (linked to maternity cover)
  Terms: Full Time

TO APPLY:

Please send your most recent CV and a document answering the questions below to careers@voice21.org with the subject “School Relationships Officer application”:

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)
• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships & Project officer in the East Midlands & East of England (Max. 600 words).

We are ideally seeking to appoint someone based in the East or East Midlands region

YOUR PURPOSE

To deliver a high quality experience to schools in your region through expert relationship management and delivery of specific project outcomes: driving high levels of engagement, retention and renewal and enabling Voice 21 to have the greatest impact in each Voice 21 Oracy School.