School Show Associate (Temporary Part-Time) at Zach Theater

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

17.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Sales, Excel, Word, Google Suite, Tessitura, Attention to Detail, Teamwork, Public Speaking, Time Management, Problem Solving, Adaptability, Organizational Skills, Educational Facilitation, Theater Knowledge

Industry

Performing Arts

Description

Description At Zach, we believe in the power of light—to illuminate new ideas, spark imagination, and bring people together. As Austin’s leading professional producing theater, we create vibrant, intimate theater experiences that engage, inspire, and connect our community. The School Show Associate provides quality customer service through transactions with teachers, school administrators, and parents of students booking a field trip. They will oversee a field trip from beginning to end. They must be an expert communicator, comfortable speaking publicly and able to work in a fast paced environment while giving courteous service. The School Show Associate works closely with the Group Ticketing Coordinator, as well as Education and Marketing departments to ensure a quality experience for all attendees. The School Show Associate is a seasonal position (October–May), typically working 15–20 hours per week. During periods of high volume, hours may occasionally increase and exceed 25 per week. ESSENTIAL FUNCTIONS: Effectively communicates with school administration and teachers via phone and email during the reservation process Answers questions and/or concerns facilitated by the school in a courteous and timely manner via phone and email Processes school show reservations in the Tessitura ticketing system, updating reports, and maintaining contact with scheduled schools throughout the booking process, including follow-up calls and emails Drafts and executes reminders, invoices, and receipts to secure payments on time, working closely with the Group Ticketing Coordinator to ensure all entry is correct Follows up to finalize pending completion of sales and execute post-show procedures in a timely manner Provides on-site support for both morning and afternoon school shows by checking in schools and assisting Front of House with any immediate needs Participates in cross departmental communication & collaboration with both the Front of House and Education Departments Leads tours and educational discussions for students and teachers, demonstrating knowledge of Zach Theater’s spaces, history, and general theater practices Other duties as assigned Requirements EDUCATION AND EXPERIENCE: High School Diploma; Associate degree (preferred) Experience in customer service and sales Working knowledge of school operations (preferred) KNOWLEDGE, SKILLS, AND ABILITIES: Proficiency in Excel, Word, Google Suite, others as needed Extensive customer service experience Working knowledge of Tessitura (or equivalent CRM System) is helpful, but not required Strong communication skills Effectively balances multiple projects and priorities with strong attention to detail Works well independently and on a team Deals with change effectively Comfortable speaking in front of large groups of children Ability to perform all work with a direct reflection of the vision, mission, and values of Zach Theater PHYSICAL DEMANDS AND WORK ENVIRONMENT: This is a campus-based, on-site role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon discussion with HR. Must be able to be on the computer and talk/listen on the phone for long hours, interact with patrons, and work in close proximity to other coworkers Must have reliable transportation and the ability to work with a flexible schedule, including early mornings (around 8am). The noise level in this work environment is typically moderate and can be high. ORGANIZATIONAL RELATIONSHIPS: Reports to: Box Office Manager Supervises (if any): None Supports: Marketing and Education Departments Peer collaboration/communicates with: All Departments PAY: Beginning pay starting at $15-17 commensurate with experience and qualifications. New hires are typically brought into the organization between the minimum and midpoint of the salary range posted depending upon qualifications, years of experience in a similar role, internal equity, and the budgeted amount for the role. All offers of employment are conditional pending the successful completion of background and reference checks. Zach Theater is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.

Responsibilities

The School Show Associate provides quality customer service through transactions with teachers, school administrators, and parents of students booking a field trip. They oversee the field trip process from beginning to end, ensuring a quality experience for all attendees.