Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

School Support Field Technician- Onsite- Atlanta, GA at INFO ORIGIN INC

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

27.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Chromebooks, iPads, Windows, macOS, AV equipment, Printer configuration, Asset tracking, Ticketing systems, Incident IQ, Customer service, Communication skills, A+ Certification

Industry

Software Development

Description

We are seeking a School Support Field Technician to provide on-site, first-line IT support for schools and administrative locations. This role supports teachers, staff, and students by troubleshooting hardware, software, and network issues. ---------------------------------------- KEY RESPONSIBILITIES: * Provide desk-side IT support and resolve support tickets * Troubleshoot devices (Chromebooks, iPads, Windows, macOS) * Maintain computer labs, carts, whiteboards, and AV equipment * Support basic network and wireless issues * Install updates, patches, and configure printers * Track assets and document work in ticketing systems (Incident IQ) * Collaborate with IT teams, school staff, and vendors * Ensure test readiness and daily system functionality * Support IT projects, deployments, and school events ---------------------------------------- REQUIRED SKILLS & QUALIFICATIONS: * 3+ years of IT field/desk-side support experience * A+ Certification (Required) * Strong troubleshooting skills (hardware, software, network) * Experience with mobile devices (Chromebooks, iPads, macOS/iOS) * Excellent communication and customer service skills * Familiarity with ticketing systems (preferred) * Education environment experience (plus)

Responsibilities

The technician will provide on-site IT support by troubleshooting hardware, software, and network issues for school staff and students. They are also responsible for maintaining computer labs, managing AV equipment, and documenting work within ticketing systems.