POSITION SUMMARY:

The dispatcher is responsible for ensuring continuous two-way radio communication with all transportation staff. They play a critical role in interacting with the public to facilitate smooth departmental operations, maintaining detailed daily event logs. Additionally, they support the coordination of home-to-school bus routes, field trips, and athletic events, aiming to maximize benefits for students, teachers, administrators, and the Framingham community.

TRAINING AND EXPERIENCE:

Not Applicable.

SKILLS AND ABILITY:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of applicable laws, codes, rules, and regulations related to pupil transportation. Knowledge of methods, practices, and procedures for dispatching transportation vehicles. · Knowledge of streets and roads within District boundaries and trip destinations. Knowledge of school operation and ability to relate effectively to student, staff, and parents. Skills in computer proficiency and application of various techniques. Ability to communicate specifically with drivers via two-way radio regarding routes, emergencies, and student issues. Ability to communicate in a professional manner both orally and in writing. Ability to work as part of a team and continue learning. Ability to multi-task. Ability to work efficiently and effectively with staff and the public. Ability to handle confidential matters in an ethical manner. Ability to work both independently and cooperatively, exercise judgment and creativity, organize work, set priorities, meet deadlines, and work under pressure with constant disruptions. Ability to work with and respect a multicultural population is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Maintain consistent two-way radio communication with all transportation staff and drivers.
• Address inquiries from administration, parents, and students regarding transportation.
• Work closely with the transportation team to relay route details effectively.
• Provide instruction to drivers on operational procedures and any changes to schedules.
• Aid in organizing home-to-school bus routes, field trips, and athletic trips.
• Assist in managing procedures for field trips and athletic trips.
• Keep an accurate record of daily activities.
• Implement emergency protocols as necessary.
• Uphold ethical standards, including maintaining confidentiality of student and personal information.
• Demonstrate professionalism through punctuality and dependable attendance.
• Adhere to all district policies and procedures.