The Scientific Support Specialist helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products.
Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The position will be based in our office in Lafayette, CO, on a hybrid basis.

BASIC QUALIFICATIONS:

• MS or Ph.D. in Biological Sciences.
• 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction)

PREFERRED QUALIFICATIONS:

• Experience with gene editing and/or RNAi
• Previous technical or customer support experience
• Experience using a CRM
• Excellent analytical, problem solving and interpersonal skills
• Outstanding listening, verbal and written communication skills required
• Attention to details essential
• Ability to work effectively in a team environment
• Strong self-motivation and focus

• Provide scientific support by phone, email and webchat to customers requesting product guidance and/or help troubleshooting experiments.
• Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services
• Effectively communicate (both written and oral) with interdepartmental teams
• Understand product applications, challenges and strategies for good experimental design
• Work with customer support, R&D and product management as part of troubleshooting activities
• Support local and international field-based teams by answering scientific inquiries
• Continually strive to improve soft skills to provide an outstanding customer experience
• Assist in the preparation and review of technical documents and web content for new and existing products
• As a front-line representative of the company, this position will influence customer allegiance, so professionalism and courtesy are required at all times
  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.