JOB SUMMARY

This role supports multiple customer accounts in all market units as needed with moderate guidance and direction. It provides technical, scientific support relating to West’s products, processes and services portfolio and identify and assists in closing sales opportunities. The role is the technical interface between the customer and West’s functions.

EDUCATION

• Bachelor’s Degree Bachelor’s in a technical field (Chemistry/Biology/Engineering/Pharmacists/Food technology) required

WORK EXPERIENCE

• Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required
• 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written/oral)
• Willingness to global travel #LI-HYBRID #LI-AP1

ADDITIONAL REQUIREMENTS

• Must be able to understand direction and adhere to established procedures
• Beside English additional language skills like Spanish, French or German would be a plus.

PHYSICAL REQUIREMENTS

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

TAKE A PROACTIVE ROLE AS TECHNICAL INTERFACE BETWEEN THE CUSTOMER AND WEST’S FUNCTIONS:

• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the West organization
• Update the Sales teams on technical issues/projects within customers:
• Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects
• Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects