QUALIFICATIONS:

• Language: Fluent in English (verbal and written). Additional language skills are a plus (Spanish/ Korean).

KEY RESPONSIBILITIES:

• Road Show Administrative Support
• Provide administrative and coordination support for Costco and H Mart Road Show events.
• Track inventory movement, staff schedules, and daily performance reports.
• Reporting & Data Analysis
• Generate and maintain detailed reports using advanced Microsoft Excel functions (e.g., pivot tables, VLOOKUP, charts, etc.).
• Consolidate sales, inventory, and event data for management review.
• Order Dispatch & Warehouse Coordination
• Process unit and cosmetic sales orders.
• Massage Bed & Chair dispatch Coordinate and communicate with warehouse staff for timely dispatch and delivery.
• Customer Service & Call Center Support
• Receive and respond to customer service inquiries via phone and email.
• Log issues, provide product/service information, and escalate unresolved issues as needed.
• Service Technician Dispatch
• Schedule and dispatch field technicians based on customer service appointments.
• Maintain daily logs and update technician routes and availability.