Scooper | Lick Honest Ice Cream | Burnet at Lick Honest Ice Creams

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Customer Experience, Cash Handling, Inventory Management, Food Safety, Leadership, Conflict Resolution, Time Management, Communication, Operational Oversight

Industry

Food and Beverage Services

Description

Position Summary The role of the shift Leader is to act as a monitor and enforcer of the day to day operations and procedures, staff supervision and customer experience. The person in this role is essentially an extension of the founders, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees, and an exciting, unique and fulfilling customer experience. This person reports to the Shop Manager. Minimum Expectations Fully support the founders mission and integrity of the brand Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together). Maintain highest shop and food/health sanitary and cleanliness levels Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given Treat this position as a priority and be ready to lead your shift, team members, and tasks assigned Surface concerns or frustrations immediately and directly to shop manager Assume positive intent Take initiative Lead by example State food handlers permit required Duties and Responsibilities Maintain highest standards of cleanliness and order in storefront and kitchen Ensure opening and closing procedures are being completed consistently and to the expected standards Accurately processing all transactions, cash, credit cards, and gift cards Prepare and serve all offered menu items Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers Be able to answer all questions, including where we source our ingredients and how we craft our ice creams Identify any customer issues/complaints and take necessary steps to correct them Perform all other related duties as requested Follow company uniform policy Follow all policies and procedures outlined in the company handbook Essential Functions Handle public inquiries in a timely and friendly manner Maintain a flexible schedule based on shop needs Must be available for at least 3 shifts a week Able to communicate clearly and professionally with customers and team members (face-to face or by telephone) Able to read and comprehend written material Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back Able to use hands to handle, control, or feel objects, tools or controls Manage ones time and the time of others Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories Lift 50#

Responsibilities

The Shift Leader monitors day-to-day operations, supervises staff, and ensures a high-quality customer experience. Responsibilities include maintaining cleanliness, processing transactions, and overseeing opening and closing procedures.