Requisition ID: 233337
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients’ assets.
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Experience in providing IT support to end-users (troubleshooting issues to our ServiceNow Team)
• Excellent verbal and written communication skills
• Provide excellent service in a professional and respectful manner.
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Familiarity with various operating systems and platforms.

In the role you will:

• Deliver proactive and reactive technical expertise with a hands-on approach, addressing issues and improvements for Branch Staff
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues
• Ensure all technology is running at maximum efficiency
• Provide basic-level training on all applications to branch employees
• Escalate issues to internal and external providers
• Act as first point of contact for people entering the Branch
• Be instrumental in management of the daily administrative operations
• Manage client account activities and ensure compliance standards are met