Job Title: Occupational Health Screening Nurse Manager
Location: Homebased with travel in the South region and additional travel as required
Salary: £42,500 per annum
Contract Type: Permanent
Hours: Full time, 37.5 hours, Monday - Friday

ABOUT US

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

ROLE SUMMARY

The OH Screening Nurse Manager ensures all clinicians in their team can achieve agreed targets to time, cost, and quality requirements, in accordance with client and business needs. The role is focused on ensuring the team meets its internal quality and productivity targets, consistently achieving client KPI’s. The post-holder is responsible for autonomous management of the work of OH Screening Nurses, ensuring the quality-of-service delivery. The OH SNM ensures that performance management policy is properly executed, fairly and consistently within their team and that the Optima Health CPD plan is delivered effectively and efficiently to their team.

MAIN DUTIES AND RESPONSIBILITIES:

• Provide leadership, motivation, and support to a defined team of clinicians.
• Ability to meet KPIs in a challenging environment.
• Conduct line management tasks including managing appraisal, performance monitoring, development plans, attendance management, conduct, grievances, capability, communications, always ensuring fair and equal treatment.
• Ensure team compliance with all relevant Optima Health policies.
• Ensure that performance targets for all clinical employees in their team are clearly defined, communicated, and achieved, including ensuring that targets are appropriate for each individual according to their specific job role.
• Provide management reports on team performance to stakeholders as required.
• Support customer relationships as required, acting as an advocate and champion for Optima Health and the value of OH generally.
• Provide support to colleagues as requested to enable the development of each clinical discipline and enhance the reputation of Optima Health as the UK’s number 1 Occupational Health and Wellbeing provider.
• Support continuous improvement activity in service operations, seeking to improve cost effectiveness, efficiency, and quality in line with business requirements.
• Be responsible for identifying, advertising and when authorised recruiting clinical employees in their geographical area in line with business needs.
• Be responsible for delivering induction training and mentoring in line with the requirement of the individual job role ensuring that the recruit achieves the desired delivery and quality targets within an agreed period.
• Whilst most of the role will be managerial there may be some requirement to deliver an agreed level of client facing revenue generating activity, leading by example in demonstrating flexibility and commitment to service excellence.
• Ensure clinics are always stocked appropriately with required consumables.
• Support the business with escalated complaints.
• Conduct any other tasks commensurate with your level of responsibility as required by your line manager.
• Lead by example and be an inspirational role model for the Optima Health values –Shaping Tomorrow, We Do the Right Thing, One Team, Never Too Big to Care

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIRED FOR THE ROLE:

• Clinical experience in the relevant discipline of the team to be managed.
• Excellent listening skills, able to maintain a calm and professional and empathetic manner in difficult circumstances.
• Ability to lead and manage a team of professional employees effectively, combining empathy and support for individuals with strong task and performance focus.
• Well-developed influencing skills, able to adapt style as required to persuade and gain support of stakeholders at all levels.
• Exceptionally good communicator, able to articulate complex ideas in different ways to meet the needs of different audiences and drive change to achieve future goals.
• Strong analytical and problem-solving skills, able to use data effectively to improve decision making and drive business improvement.
• Results orientation with a history of achieving personal goals and being able to support other individuals and teams in achieving their goals.
• Highly flexible, with ability to tolerate high levels of ambiguity, comfortable in working with conflicting priorities and able to both anticipate foreseeable changes and respond rapidly to unforeseen changes.
• Ability to delegate activities effectively, ensuring key accountabilities of the role are discharged effectively when outside the boundaries of personal competence (For example, it is desirable not essential to be a clinician in this role, but the ability to effectively discharge clinical responsibilities in a cost-effective way is an essential requirement of the role);
• Excellent written and verbal communication skills, fluent English language skills: able to communicate with stakeholders on day-to-day basis via telephone, email, and face to face in a clear, caring, courteous and professional manner.
• Ability to work within a target orientated environment.
• Excellent organisational skills, e.g. able to demonstrate a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently.
• IT literacy: Able to confidently use MS Word, Excel, and Outlook.