Scrum Master, Business Technology at GUIDEWIRE SOFTWARE INC

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scrum, Agile, Coaching, Facilitation, Conflict Resolution, Communication, Impediment Removal, Team Tooling, Delivery Metrics, AI, Product Management, Continuous Improvement, Operational Processes, Stakeholder Feedback, Engineering Excellence, Security, Privacy

Industry

Insurance

Description

Summary As a Scrum Master in Guidewire’s Business Technology (BizTech) team, you will empower agile squads to deliver high‑quality, valuable increments with predictability and focus. You will coach teams in agile practices, facilitate Scrum ceremonies, remove impediments, and foster a culture of continuous improvement. You will play a key role in enabling Guidewire’s growth to $2B by supporting major corporate initiatives, advancing GenAI and agentic platforms, and optimizing operational processes. This role is hybrid, based in Mexico, with global collaboration opportunities. Job Description What you’ll do Enable your team to deliver predictable, high-quality increments by coaching agile ways of working, removing impediments, and fostering continuous improvement. Facilitate focused, time-boxed, and outcome-oriented Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Retrospective). Coach agile mindsets and practices, including empiricism, self-management, collaboration, and maintaining a clear Definition of Done. Protect team focus and flow by managing work in progress, visualizing flow, and reducing context switching and unplanned work. Partner closely with Product Managers and Product Owners to translate strategy into clear outcomes and well-formed backlog items, maintain prioritization clarity, define Sprint Goals, and ensure fast stakeholder feedback loops—without owning product decisions. Promote engineering excellence in partnership with tech leads. Maintain lightweight, actionable metrics (throughput, lead/cycle time, flow efficiency, escaped defects, blocker age, Sprint Goal success rate) for learning and improvement. Surface risks and dependencies early, supporting scaled coordination when multiple squads work on shared systems. Steward team tooling (e.g., Jira, Confluence), keeping the Definition of Done and working agreements visible. Serve as monday.com expert and administrator: permissions, workspaces, naming conventions, data hygiene, archiving, audits, and lifecycle management. Establish PMO process standards and governance across intake, prioritization, planning, execution, change control, risk/issue management, and benefits realization using monday.com Use AI chat and agents to streamline planning, communication, and facilitation, with human review to ensure clarity and accuracy. Apply AI to surface delivery insights and support continuous improvement, without replacing team judgment. Balance Sprint work with incidents/problem management via clear intake and triage. Align with change/release policies (CAB), favoring automation and standard changes. Embed security, privacy, and audit needs into backlog and DoD with traceability. Collaborate with SRE/platform on environments, pipelines, and observability; include operational readiness in DoD. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Scrum/Agile knowledge (Scrum Guide, roles, events, artifacts); certifications (e.g., CSM/PSM) are a plus. Bachelor’s degree (B.S./B.A.) or equivalent. Servant leadership, facilitation, conflict resolution, and clear communication. Impediment removal across organizational, environmental, or interpersonal blockers. Practical experience with team tooling (e.g., Jira, Monday.com) and maintaining actionable delivery metrics. Familiarity with responsible AI‑assisted productivity (prompting basics, verification of outputs, bias/privacy awareness) and the ability to guide safe usage within agile workflows. Authorized to work in Mexico. Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. Your Impact Stable throughput and improving cycle time; higher Sprint Goal attainment with fewer carry‑overs. Declining blocker age and incident rework; higher team sentiment and stakeholder predictability. Safe, measurable adoption of AI‑assisted practices that reduce manual work and improve clarity/quality. What’s in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: Flexible work environment. Health and wellness benefits. Paid time off programs including volunteer time off. Market-competitive pay and incentive programs. Continual development and internal career growth opportunities. A new in-person orientation process for all roles. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. We’re an extraordinary blend of hungry self-starters, intrepid explorers, brainy experts, and loyal allies. Combine all of this, and we make a glorious success story, loaded with down-to-earth, helpful, and passionate people, all on the journey of cloud innovation and best in class technology. Guidewire’s an adventure—and it’s yours for the taking. At Guidewire, we are utterly committed to customer success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service to the P&C Insurance industry. And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet our customers’ needs. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and a little genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.

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Responsibilities

As a Scrum Master, you will coach agile squads to deliver high-quality increments and facilitate Scrum ceremonies. You will also remove impediments and foster a culture of continuous improvement.