JOB SUMMARY:

We are seeking a highly skilled and experienced Scrum Master to lead agile delivery for Salesforce Service Cloud implementations. The ideal candidate will have a strong background in Agile methodologies, hands-on experience with Salesforce platforms, and the ability to manage multi-vendor, distributed teams in a dynamic environment.

KEY QUALIFICATIONS:

• 5+ years of experience as a Scrum Master, preferably in Salesforce environments
• Proven experience managing Salesforce Service Cloud implementations
• Experience working in multi-vendor and distributed team environments
• Familiarity with agile tools such as Rally
• Excellent written and verbal communication skills
• Deep understanding of Agile frameworks (Scrum, SAFe, Kanban)
• Strong facilitation, conflict resolution , and interpersonal skills
• Understanding of the Salesforce ecosystem (data models, releases, sandboxes, DevOps is a plus)
• Knowledge of change management, deployment processes , and governance in Salesforce programs
• Project Management experience is a plus

RESPONSIBILITIES:

• Serve as Scrum Master for one or more Salesforce teams across Service Cloud modules
• Facilitate all Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives)
• Maintain sprint velocity , manage burndown charts , and track team KPIs
• Collaborate with vendor teams, internal stakeholders , and Product Owners to manage dependencies and priorities
• Proactively identify and remove impediments to delivery
• Ensure adherence to Agile/Scrum principles and values
• Support Product Owner in backlog grooming and user story refinement
• Act as a servant leader and agile coach to the team and stakeholders
• Foster transparency, continuous improvement , and effective collaboration across cross-functional teams
• Communicate progress, blockers, and dependencies to leadership and PMO
• Align sprints and releases with enterprise Salesforce program goals , timelines, and quality standards