As our new Scrum Master, you’ll support the effective delivery of member experience initiatives within the Experience team. Reporting to the Senior Product Owner, you’ll facilitate agile ways of working, help cross-functional squads deliver value consistently, and remove delivery impediments so the team can stay focused on member outcomes, journey improvement and business priorities.

You will:

- Facilitate agile delivery practices across the Experience team, including sprint planning, stand-ups, reviews, refinement and retrospectives.

- Partner with the Senior Product Owner to support backlog management, prioritisation and sequencing aligned to member journey and experience priorities.

- Support the squad to plan, commit to and deliver work aligned to agreed business and member outcomes.

- Identify and remove delivery impediments, escalating where needed to keep work flowing and maintain momentum.

- Provide clear visibility of delivery progress, risks, dependencies and team health to the Senior Product Owner and broader stakeholders.

- Coach teams and stakeholders in agile principles, scrum practices and continuous improvement,