SCUK Customer Service Advisor at Banco Santander S A Filiale Frankfurt

, Bailieborough-Cootehill Municipal District, Ireland -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

26161.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Experience, Self-Motivated, Excellent Communication Skills, Team Player, Empathy, Digital Communications Expertise, Problem Solving, Attention to Detail

Industry

Banking

Description

SCUK Customer Service Advisor Country: United Kingdom Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered). In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. ***Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be 5th January 2026. Interviews will be taking place at the SCUK Redhill office the weeks commencing 13th, 20th & 27th October.*** Day-to-day, you’ll: Answer a high volume of calls and interacting with customers over live chat and email Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call Investigate customer queries, raising with relevant parties and escalating where needed Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA) Liaise closely with other teams to advocate on behalf of customers Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible Be a digital communications expert, assisting customers digitally using their own device What will make you stand out? Excellent customer service experience Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career Passion and dedication to deliver fantastic service and get the best outcome every time Excellent communication skills with the ability to work effectively as part of a team Ability to maintain high levels of accuracy whilst working to tight timeframes Things you need to know: The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern: Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00 Week 2 – 09:00-17:00 (1-hour unpaid break) Week 3 – 10:00-18:00 (1-hour unpaid break) Week 4 – 08:00-16:00 (1-hour unpaid break) Week 5 – 09:00-17:00 (1-hour unpaid break) Week 6 – 10:00-18:00 (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year We have a range of benefits available which include: Competitive salary of £26,161 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Location & Training: Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

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Responsibilities

The Customer Service Advisor will handle a high volume of customer interactions via calls, live chat, and email, aiming to resolve queries on the first contact. They will also collaborate with other teams to ensure customer needs are met efficiently and effectively.