SD WAN Network Engineer at Expereo

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SD-WAN, SASE, Cato, Meraki, Viptela, VMware, Velocloud, Zscaler, MPLS, 4G/5G, Troubleshooting, Configuration, Performance Monitoring, Customer Support, Change Management, Incident Management

Industry

Software Development

Description

The SD-WAN Managed Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance. You will work closely with customers, network administrators, network designers, IT teams and vendors to resolve issues, ensure smooth operation and optimal performance, security and reliability of SD-WAN deployments. Build and maintain a relationship with the customer and use expert knowledge of the solution to recommend enhancements and upgrades required. Customer Support: - Respond to customer inquiries, incidents and service requests related to SD-WAN - Troubleshoot connectivity issues, performance problems and configuration errors - Provide timely and effective solutions to minimize downtime - Generate performance reports and provide insights to inform the customer of potential improvements Monitoring and Maintenance - Monitor SD-WAN network performance, analyse traffic patterns and optimize SD-WAN policies - Proactively identify performance bottlenecks, security vulnerabilities and capacity issues - Perform routine maintenance tasks (software updates, patches) Incident Management - Respond to incidents and service requests promptly - Troubleshoot connectivity issues, configuration errors and performance problems - Collaborate with other support teams and 3rd parties to resolve complex issues Change Management - Implement changes to SD-WAN configurations (eg: adding new sites, modifying policies) - Coordinate change requests with clients and internal teams - Ensure minimal disruption during change implementation Configuration and Troubleshooting - Assist with SD-WAN appliance configurations (routing, policies, security) - Analyse logs, packet captures and performance metrics - Debug and diagnose network problems Documentation and Knowledge Sharing - Maintain accurate records of support activities - Create knowledge base articles and FAQs for common issues - Train end-users on SD-WAN best practices - Bachelor's degree in Computer Science, Information Technology or related field - Relevant certifications (eg: Cato CCA, Cisco CCNA, ECMS, SDWFND, ENSDWI, VMware5V.0) - Experience with SD-WAN/SASE products (Cato, Meraki, Viptela, VMware, Velocloud) and Zscaler - Familiarity with WAN technologies (Internet, MPLS, 4G/5G) - Strong customer support and relationship skills - Excellent communication and collaboration skills - Problem-solving mindset - Ability to manage multiple clients and prioritize tasks effectively - Adaptability to changing network requirements Beyond the Job We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work. EEO (Equal Employments Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.

Responsibilities

The engineer will manage and maintain client SD-WAN solutions, providing technical support, troubleshooting connectivity and configuration issues, and ensuring optimal performance and reliability. Responsibilities also include monitoring network performance, implementing changes, generating reports, and maintaining documentation.