SDM Incident Specialist at Consort Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Operational Support, Troubleshooting, Coordination, Attention To Detail, Multilingual

Industry

IT Services and IT Consulting

Description

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. SDM Incident Specialist This is your mission Are you passionate about infrastructure support, troubleshooting, and client communication? Then this position is for you. As an SDM Incident Specialist, you will be responsible for ensuring the reliable and secure exchange of technical data between internal entities and external partners in our ecosystem: Build side: Work on improving connectivity protocols and data flow management. Contribute to continuous service improvement processes and documentation. Assist in the testing and coordination of new connections or flows with internal and external teams. Run side: Monitor daily message/file flows and detect failures or delays. Investigate and resolve incidents related to file transfers, network connectivity, and security issues. Serve as the principal point of contact for external partners, ensuring timely resolution and clear updates on incident status. Keep the Known Error Database updated and contribute to post-incident reviews. This is your background You have at least 3+ years of experience in demanding Infrastructure Support and Incident Management environments. You enjoy troubleshooting complex connectivity issues and are passionate about client communication. You are looking for an environment where your ideas matter, and where collaboration and technology come together. This is your career path. You have at least 3+ years of experience in demanding DevOps environments, with a focus on incident management, data exchange, and connectivity solutions. You enjoy problem-solving and are constantly innovating. You are looking for an environment where your ideas matter, and technology and teamwork go hand in hand. This is your expertise: Technical Skills: Expertise in file transfer protocols: PeSIT, SFTP, FTPS, HTTPS Experience with middleware solutions: Axway CFT, Axway Secure Transport, IBM MQ (API knowledge is a plus) Data encryption: PGP / GPG Channel encryption: TLS, SSH Network fundamentals: Understanding of network topologies, firewalls (IP scopes, ranges), leased lines, market providers Familiar with tools like Jira, ServiceNow (SNOW), Sentinel, and MQ/Firewall configuration tools Key Skills: Client communication: Ability to articulate technical issues to both technical and non-technical clients, ensuring clarity and understanding. Operational support & troubleshooting: Strong analytical skills to monitor, investigate, and resolve incidents efficiently. Coordination: Act as a liaison between internal teams (e.g., ADM, APS, and development teams) and external partners to ensure timely incident resolution. Attention to detail: Ability to dive deep into logs, network configurations, and incident data to identify root causes and implement corrective actions. Multilingual: Proficiency in English and French is essential for client communication. Tools: Experience with Jira, ServiceNow (SNOW), Sentinel, MQ, and Firewall configuration tools Language Skills: English: C1 French: B2 to C1 This is how you work as part of a team: Client-oriented mindset with excellent interpersonal and communication skills. Ability to explain technical issues in a user-friendly manner. Collaborative, with strong team spirit, and able to work effectively across cross-functional teams. Proactive and solutions-focused approach to problem-solving. This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity The Move Up x United Heroes program to get moving and breathe A comprehensive HR package: health insurance, TR card, CSE, pension plan A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid (twice from the client's office) Job category: Infrastructure Support / Incident Management / Middleware What you will do here, you won't do anywhere else. This moment is yours.

Responsibilities

As an SDM Incident Specialist, you will ensure the reliable exchange of technical data and monitor daily message/file flows. You will also investigate and resolve incidents related to file transfers and serve as the principal point of contact for external partners.