QUALIFICATIONS

• College diploma.
• 1–2 years of experience in a medical or insurance office environment.
• Proven leadership and team coordination skills.
• Excellent computer proficiency, particularly in the Windows environment and Adobe Acrobat (including PDF editing and form management features).
• Working knowledge of privacy legislation (e.g., PHIPA, HIPAA) and document confidentiality best practices.
• Strong written and verbal communication skills.
• Demonstrated initiative, sound judgment, and the ability to work both independently and collaboratively.
• Exceptional organizational and time management abilities.
• Enthusiastic team player with a proactive and problem-solving mindset.

• Supervise daily operations of the Document Management Team, ensuring SLA adherence and addressing performance issues to maintain compliance, consulting with the Administrative Services Manager as needed.
• Delegate tasks and balance team workload efficiently.
• Onboard and train new staff on document protocols and procedures.
• Identify and implement process improvements in collaboration with the Administrative Services Manager.
• Develop and enforce adherence to Standard Operating Procedures (SOPs).
• Escalate operational challenges and process trends to the Administrative Services Manager.
• Serve as the primary point of contact between the Document Management Team and other departments.
• Address document-related inquiries from internal and external stakeholders.
• Coordinate with IT support for document system updates, troubleshooting, and issue resolution.
• Perform other administrative tasks as assigned or required.