SDN Technical Support Specialist (VOIS) at Vodafone United States

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SDN Concepts, Protocols, Architecture, SDN Controllers, Virtualised Network Functions, Troubleshooting, Root Cause Analysis, Communication, Collaboration, Network Performance, Incident Resolution, Network Health Monitoring, Documentation, Continuous Improvement, Customer Experience

Industry

Telecommunications

Description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a skilled SDN Technical Support Specialist to provide advanced technical assistance for Software Defined Networking (SDN) solutions. This role involves troubleshooting, incident resolution, and ensuring optimal network performance across global environments. You will collaborate with cross-functional teams to maintain service reliability and deliver exceptional customer experience. What you’ll do Deliver expert-level technical support for SDN platforms and related network technologies. Diagnose and resolve complex incidents within agreed SLAs. Collaborate with engineering teams to implement fixes and enhancements. Monitor network health and proactively identify potential issues. Document solutions and contribute to knowledge base for continuous improvement. Who you are Strong understanding of SDN concepts, protocols, and architecture. Hands-on experience with SDN controllers and virtualised network functions. Proficient in troubleshooting network issues and root cause analysis. Excellent communication and collaboration skills. Ability to work in a fast-paced, global environment. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work on cutting-edge SDN technologies in a global organisation. Exposure to large-scale network environments and innovative projects. Collaborative culture that values learning and growth. What skills you will learn Advanced SDN troubleshooting and optimisation techniques. Cross-functional collaboration in a global telecom environment. Continuous improvement and automation practices for network operations. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn Facebook Instagram Chat with our employees: Click here

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Responsibilities

The SDN Technical Support Specialist will deliver expert-level technical support for SDN platforms, diagnose and resolve complex incidents, and collaborate with engineering teams to implement fixes. Additionally, they will monitor network health and document solutions for continuous improvement.