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SDO Authorizer - Branch Banking - Branch Banking at Kotak Mahindra Bank

, , -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Query Resolution, Cross Selling, Financial Products, Lead Generation, Branch Operations, Audit, Reconciliation, Customer Retention, Communication, Problem Solving, Financial Terminology, Business Opportunities, Quality Experience, Customer Experience

Industry

Banking

Description

SERVICE DELIVERY OFFICER (SDO) KRAs: Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts Customer query resolution – Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution A senior teller or branch operations person. TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting to: SM THE ROLE (bold): Customer service at the Branch, customer retention

Responsibilities

The Service Delivery Officer (SDO) is responsible for servicing walk-in customers, generating leads for new customers, and resolving customer queries. The role also includes non-transaction related servicing such as audit and reconciliation of branch accounts.