SDS ASO Fraud Investigator at Apple

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem Solving, Customer Focus, Data Analysis, Decision Making, Judgment, Logical Thinking, Multi-tasking, Self-motivation, Teamwork

Industry

Computers and Electronics Manufacturing

Description

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big! SDS Apple Online Store Fraud Investigation team is a high-impact team of investigators whose goal is to improve Online Store Shopping Experience by mitigating the risk associated with Online purchases. Strong analytical skills and ability to always prioritise business need is a requirement. This regional team improves the overall customer experience by efficiently and accurately analyzing purchases for fraudulent activity, connecting with customers to obtain additional information, and determining the appropriate next steps for the customer and Apple in a wide range of scenarios. The team is looking for someone to step in and make a difference. Previous fraud investigation experience would be an advantage. DESCRIPTION On this team, we are adept at dealing with ambiguity, have the ability to make good judgments & apply problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. MINIMUM QUALIFICATIONS 1-2 years experience in a customer service, contact center, data analytic or order verification role. Experience in analytical work. PREFERRED QUALIFICATIONS Bachelors degree preferred, or equivalent experience. Proficiency in English is preferred. Equipped with problem solving skills and good logical thinking. Comfortable dealing with large and complex data. Demonstrate sound decision-making and good judgment. Customer-focused individual with an eye for identifying outliers among data sets. Comfortable with multi-tasking. You are self-motivated in a high-stress/fast-paced work environment. You can work and deal with ambiguity. You deal with change positively. You are a team player. You have the ability to work and make decisions independently. Flexibility to work rotating shifts, including weekends and public holidays.

Responsibilities

The SDS Apple Online Store Fraud Investigation team aims to enhance the online shopping experience by mitigating risks associated with online purchases. Investigators analyze purchases for fraudulent activity and determine appropriate next steps for customers and Apple.