Builds and fosters excellent relationships with colleagues, promotes customer experiences that inspire loyalty. You are the most important pillar of our success. You make a difference.

YOUR SKILLS AND EXPERIENCES

• Bachelor’s degree in International Business, Foreign Trade, Business Administration,
• Advanced proficiency in English.
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

The Sea Logistics Healthcare/Reefer Operational Care Manager is responsible for managing the Healthcare/ReeferOperational team(s). They are the expert in operational processes and drive a team to provide first-class servicesaccording to the global and national sea logistics standards. Responsible for operational excellence to support thegrowth, gross profit and indirect expenses for Healthcare/Reefer Team. Oversees and coordinates a team ofOperations Supervisors, Team Leads and Specialists, within the Operational Care Center (OCC). Take the lead tooptimize the operational process and KPI (Key Performance Indicators) performance within the team. TheOperations Manager ensures that they provide the best operational support for the new business opportunities andimprove underperforming business and are responsible for driving continuous improvement initiatives across thedepartment.

YOUR RESPONSIBILITIES

Provide Leadership and direction to theOperational Care team, including supervisors, while establishing and maintaining a positive employee experience.
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- Ensure that disciplinary and poor performanceissues are dealt with quickly and correctly.
- Ensure operational productivity KPI’s areachieved or exceeded, while maintaining the highest level of data quality andcompliance needs.
- Collaborate with operations management forimplementation of any process changes, while driving continuous improvementinitiatives for the OCC.
- Ensure regular alignment with operationsmanagement on proper KPI/productivity reporting and other applicable reports.
- Review, understand and be knowledgeable of KNQSHE policies and regulations as well as GxP (Good Practices) compliance.
- Attend frequent Business Review Meetings witheach area Healthcare leader.
- Immediately report all improvements, concerns,and failures to the correct National team.
- Coordinate with national healthcare teams. Identifyand communicate potential gaps in processes to OCC &
- CCL Leadership Teams to continuously improveprocesses and practices to increase productivity and efficiency.